1083 Hertel Ave
Buffalo, NY 14216
(716) 875-7303

The service here is incredibly terrible!!! I just hate that thats the only Burger King close enough to my house. Sad to say that the last time i stopped at BK i waited 20 mins for attention and to place an order. Drive through service is ridiculos! If you want to add something they tell you you cant and tell you that you have to go back around (even if there is no one behind YOU!!!).
Just about every person there is nasty! They have a real nasty attitude and makes you not want to come back again! They dont care! Ive been asked instead what can i help you with with ..what do you want? business is terrible, i bet the managers is just as bad cause obviously they cannot teach manners and real customer services for customer satisfaction!

I agree with the gentleman who also wrote on here about the Burger King on Grant and Alvernon. That is a group of disgusting, unhappy, non-caring individuals. I will NEVER go there ever because of a few bad experiences, but the one that sticks out the most is, when I went there and got ignored at the counter for at least 5 minutes and no one else was in line.

The guy was sitting in the back and kept looking at me, but never once said 'Hello' or 'I'll be right with you' he just flat out ignored me. I said 'hello' loudly so someone would come take my order, because I was on a limited time schedule due to it being my lunch break, finally a manager came up all sweaty in the face and pits. He didn't greet me, just walked up and stood in front of the register.

I told him I was ignored by the other guy and this wasn't the first time this had happened and I wanted his boss's name. He took my order, went it back, and then made me wait another 10 minutes for my food!!! No one expedited my order or anything. He came back up and handed me a piece of paper with a number on it, and said 'call this number to complain'. I got my order and walked out extremely mad... I would have walked out, except they had already taken my money, and calling someone to come up and refund it was pointless.

The next day I called the number, and it was not anybody that had anything to do with Burger King. It was a random number!!! He gave me a fake number!!! I never go there. It's dirty and run by a bunch of meth heads.

I got a whopper for lunch, drove straight home, which took 3 minutes. my sandwich was ice cold, the bottom of the bag was greasy, I had to clean my car seat after I saw the bag. Even the paper around the sandwich was greasy. My cat, who eats anything that doesn't bite him first, would not eat the sandwich. THAT'S PRETTY BAD!!!

I stoped at the Ishpeming, Mi. burger King to get some sandwitches and fries from the local Burger King. The order process went fine with a newer older woman at the window. Once I pulled around to the window and paid my $25.16 for my order the cashier asked me to pull a head so she could give the 2 cars behind me there food first. I politly said no I am here and just paid for my food I should be given my order first.The cashier told the much younger woman in the red shirt her name is Lynne. that I said I would not pull a head so the other 2 cars could get there food first. Lynne said from in front of the frie station loud enough for me to hear her say "Its not that hard to pull ahead" I told the cashier that its not that hard to get me my order either. This Lynne worker in the red shirt said she couldnt hear me and told me to shut up. I told her that I as a customer dont deserve such treatment for wanting my food first seeing that I had placed my order before the 2 cars behind me. She (Lynne) kept going on about me letting the others get there food first and I told her to just give me back my $25.16 and I would give here back the 4 sodas that I was given and I would go to McDonalds instead. I also told her that I know the manager of this franchise and that I was going to register a complaint with management over this treatment. She (lynne) got my $25.16 out of the till and I gave her the 4 sodas. as I was leaving the lot I was about 15 feet past the window she sticks her self half way out the window and yells loudly so every one pumping gas at the Holiday gas station next door could her "dont ever come back here" now the other problem I have here is I called the district Managers number and she didnt answer, as well as there isnt anyway to complain online to Burger King management. I have seen better web sites from lesser companies.

I called the Marquette Mi office to get Jen the DM's phone number. I did explain to pam a little bit of what happened, but in full detail as I know she was going to call Lynne and find out what happened, and to give her a heads up...as I said I know the manager I will talk to him when I see him next week...

wow, i walked in to find the cashier wearing a burger king hat that had gang writing on the brim going around the entire hat. the clerks were not washing there hands while handlig money and food. the manager came over to explain the reciept(lizabeth) no name tag, dirty uniform, and looked like she just woke up! the manger was very rude and told me that i can basically go somewhere else.

this is by far the worst fast food operation that i have ever seen and i warn people do not go to this location. burger king in whole should be shut down. the district manger janice sounds like she has her head up her ass as well. dont complain because they do not care.