TODAY I WENT TO BURGER KING STORE #2490 AND I 'VE ALWAYS LIKED THE STORE UNTIL TODAY 01/25/08 . I PURCHASE A BUY A WHOPPER MEAL GET A WHOPPER FREE. ME AND MY HUSBAND AND SON WAS ABOUT TO SIT DOWN TO EAT AND I CUT MY SANDWICH IN HALF AND WHEN I SEPERATED THE SIDES THERE WAS A LONG STRING OF HAIR TO HELP ME SEPERATE THE SANDWICH , SO I GOT BACK IN THE CAR TO TAKE THE FOOD BACK AND WHEN I GOT THERE I ASK FOR THE MANAGER . SHE CAME OUT FROM THE BACK AND SHOW HER , SO SHE SAID SHE WAS SORRY ABOUT THAT AND IT WAS NICE BUT THE THING IS THIS THEY SHOULD WEAR HAIR NET BEFORE SOMEONE HAVE A SERIOUS EXPENSIVE LEGAL ACTION TAKEN AGAINST THEM. I HOPE THAT THEY CHANGE AND START WEARING HAIR NETS.

First off I am not a racist but if you are going to put someone at the register at least they should understand english as it the language of this country. I ordered 2 breakfast sandwiches and handed the cashier a coupon. I noticed the register rang up biscuits when I ordered crossandwhiches. She seemed to be confused about the coupon and another employee came up and they both started talking in Spanish which I felt was rude. I overheard biscuit a couple times when I finally had to say something about what I was trying to order. Took way to long to get my food and then I didn't even get a receipt so I could call and complain to the company about it.

While in the area visiting my father who has cancer, I visited Burger King just below Fort Lee on 1/5/08 ordering a double whopper with cheese, lettuce and tomatoes only. I do not eat mayonaise. When I arrived at my father's house (only having a short time to visit), I began to eat my sandwich that was loaded with mayonaise. As people make mistakes, I was not surprised. I went back to the Burger King and asked for a replacement along with another complimentary sandwich for the inconvenience of my leaving and having to come back. The person working the drive through said she was the manager and proceeded to try and have a conversation with me about the initial order. She said she confirmed the order. I went on to tell her that if she would simply look at the receipt, she would she that it says lettuce and tomatoe only was written on the receipt. She was very rude and very seemed to be showing off for her other employees by shaking her head and body. I told her she could not possibly be the manager on duty with an attitude such as hers and if so it was a sad day for Burger King. She said rudely, 'well I am and I just got here, I transferred from a Richmond store.' This is a good thing for the Richmond customers. I am a manager myself for a company and I feel sad that these untrained, unskilled people are in charge setting a horrible example for kids and making innocent customers feel humiliated. That girl has no business working in any customer service environment in any capacity.

My chief complaint is about the way the employees are treated at this particular store. One of the managers in this store has a tendancy to speak rudely to her employees and she does not pitch in to help her employees, when the store is busy. She will stand and watch the employees work and tell them that they are not moving fast enough, however, she does not step up to the plate and offer help when it is needed. She also does not seem to care about her employees at all. I know of an incident where two employees were cleaning out the grease from the fryer, which the rease gets to be about 360 degrees and the two employees happened to get burned from this hot grease. One employees was burned much worse than the other. This manager never sent the employees to the doctor to have their burns looked at and she never even filled out an incident report stating what had happened. When the employee who was burnt the most asked why a report wasn't written up she said that she did not write the report because she felt the employees were at fault for their own burns. I believe that her concern should not have been who was at fault but how bad someone may have been hurt. With this type of attitude it is no wonder that this store has so much turn around as far as employees go. When you have managers who do not care about their employees you are more than likely going to have employees who do not care about their jobs which will in turn look bad on the store. I think it is time for the immediate owner of this particular store to come in and have a one on one with the employees to find out who is happy and who is not. Maybe if the owner visits the store on a regular basis the store will be a better place to work. This is just my opinion and something that I felt I had to get off of my chest. I write this in hopes that someone will actually read and possibly be able to make a difference.

they had no trouble charging me for what i ordered but cannot put all the items in the bag. i ordered a whopper and the $1. onion rings. when i got home no rings. i tried to call but no one is there because they don't answer the phone. do they get that many complaints they don't answer the phone. very poor business ethics. or maybe they don't hgave anythis was at about 330pm