Drive through in Dallas on Live Oak Blvd. Ordered a mustard whopper and Big Fish and a small fry. Looked in the sack, no fries. Told the man and he took back bag and put fries in it, never said a word, no apology or nothing. Then when I got home I found I had been charged .50 for 2 "extra sauces". Didn't order "extra sauces" and don't know what "extra sauces" could be. Anyway no extra sauces in bag. Called the place to complain and got put on hold for an eternity but I stayed on. The assistant manage said she didn't know what "extra sauces" with that order would be either and started to say "If you come back to the store" which I wasn't about to do. It would have cost more than 50 cents gas. This store constantly makes "mistakes" and I think it is purposeful to make more money. I'll go elsewhere. And they have gone for years without milkshakes (sorry the machine is broken). You'd be better off without this awful place.

I visited your store 96 and was highly impressed with your gross incompetence by your staff. The unprofessionalism by monique was second to none. Your manager Barbra came out after we waited for over 25 minutes and demanded the food that was ordered 20 minutes ago. Then she refused to ensure the order was complete by returning her her office with no follow up. Most unprincipaled. Since your staff is so impressive, you should personally go to store 96 and conduct an investigation yourself, unless you are too cowardly and unethical. Indeed the customer service skills of your staff are a true representation of your company. If you had any integrity at all, you would personaaly make the pilgrimage, but your inept inporentce will rather ring true. I will inform the BBB and C/C.

During the Indiana Jones game I peeled off a $25 gift card winner. The manager, Miguel Agapito, gave me a postcard to attach to game piece and mail in for my winnings . What I received was a coupon for a 2 liter Dr. Pepper. This is not what I won. Mr. Agapito told me his district manager said I could not prove I ever had the game piece and there was nothing I could do about it. Tough luck. Mr Agapito, however, had seen the winning game piece. This is store #5308.

As part of my job as a letter carrier with the Post Office in Newton, NC I deliver the mail to this store #5308 everyday. I also over the past 14 years that I've carried this route have eaten in this Burger King many, many times. Probably spending $100's . Is this the way a regular customer is treated?
Is this the way Burger King does business?

I have also called the consumer complaint line at 305-378-3535 on July 7, 2008 and spoke with Jane. She said she would pass along my complaint to game promotion to find a solution. I have not heard back from anybody! I have tried to call this number again today but I don't have the time or money to sit on hold as this is a long distance call.

I feel at the very least Burger King should give me my winnings of $25 and reimburse me for my phone calls.

If anybody is out there, please contact me.

Shannon Reese