Improper billing practices - they charge your credit card on the spot for your entire order but shipment as well as the amount of the order being shipped is a mystery and they will not give you a date. Do not order from these people before you read the BBB reports and read from here also - http://davesgarden.com/products/gwd/c/233/

They also do not have a 800 number

They never give you a real persons name in there contact with you. You get a "Customer Care Department" at the end of your e-mails.