Burlington sells damaged diamonds. I had an issue over a damaged diamond ring my husband purchased a few years ago, I kept it in a bank safe for years and took it to another jeweler to clean and sell and discovered the diamond was damaged. I wore the ring approximately three months and stored it because it never had the brilliance it should have so I stored in a bank safety deposit box and later decided to sell it. They will not take responsibility for the damaged diamond even though I have all the paper work and receipts management would not exchange or take it back. I can also prove the ring was stored by bank statements and a witness. I feel it was in a bezel setto disguise the flaw so that it was impossible to be seen in tiny opening in the bottom of the mounting.
Something told me to take the ring back after my husband told me where he purchased it but it was a gift and I felt bad to do that. I wore it about three months and decided to store it at the bank and decided to sell it since he assured me it didn't bother him.
I will never purchase another item at Burlington Stores again! I don't trust them and they have cost us a value of approximately $5, 000.00! Oh did I tell you it was 50% off! So we are out about $2700.00 with tax! Thanks, we really can't afford the loss, we were hoping to sell this for a better ring! Now my husband's hard earned money is down the drain and we will never trust another diamond! My advise, buy a fake! They are prettier anyway!

I purchased a coat from Burlington coat factory less than a month ago. I went to return yesterday and the female at the counter looked at the tag which was with the coat but not attached and said that she can't return it and only give me store credit. As the coat was for 150 dollars. I said I can attach the tag and return it again, to which she said ok. I went backt o them today to return the coat and this time there was another person. She looked at the coat and my receipt (which had a cancelled sentence from yesterday saying no tag attached). So she called the supervisor. She looked ta the coat and said this is not our tag. I was shocked to hear that. She simply accused me. I told her that it is the same tag as was originally with the coat. She mentioned that their tags look different and she got another coat with a different tag and showed me that. She also mentioned that no attandent can ever say that you can come back with the tag. She asked me why did not I spoke to the supervisor yesterday. I mentioned that I told the person yesterday if she can speak to her supervisor and let me know, to which she said it is the store policy so she can't do anything. This rep (tity) accused me again saying now i am chnaging my story. And she kept of saying that this is not our tag and I am changing my story. I felt extremely bad as she would not let me finish and kept accusing me of anything I will speak. Finally she said give me your visa card as I don't want to deal with you. I tried to convince her that it is their tag. I am sure one simple thing like scanning the tag would have simply resolved ths issue- but she did not. She was loud and very insulting. She said you could not return it yesterday and you obviously know that some other person will be there today so you are trying it on me. I said I came back not at all knowing that I will have a different person. Then she said I dont want to deal with you, give me your visa card. I took out my card and I said what a customer service. She said now you cursed me. i am not doing anything for you. She threw the bag at me and said I will not do anything for you as you cursed me. I was left zapped. She did not help me at all. The other women standing at the counter gave me a card with a number to call- which I called and it was closed for the day. Hence I came back again today without returning the coat. It was the worst ever customer service experience I had. For sure I will never buy again from them, nor I will recommend any of friends to buy from there- but the people who have there are not just extremely bad to the customers but abusive too. The tag attached to the coat is their own which they could not even recognise. Very bad!! And they way their rep tity behaved- even worst.

Company uses false investigations to terminate corporate employees and then does not grant vacation pay and alters final timesheets of employees.

My wife and I purchased a ceramic bowl a few weeks ago. We notived that it began sloughing off it's color and figured it was defective. I tried to return it to Burlington and was told I would get a gift card because the item had no price tag. I had a receipt. I took off the price tag figuring we would be keeping the item. I had to accept the gift card for the return or keep a defective item. I took the card. Your policy on returns is unfair for those items that turn out to be defective. You need to have a different policy on items that turn out to be defective. This was a one of a kind item so exchange was not an option.

Recently, I fell victim to what I now realize it is a very common scam. The Burlington Coat Factory No Cash Refund. I think the public would benefit from knowing how this operates and avoid my folly. I assure you that I am not the only victim of this scam and suggest that for further accounts visit the website www.ComplaintsBoard.com or for an achieve of these testimonials try:

When you walk into Burlington Coat factory 14 feet above your head is a sign that reads, "No cash refunds." However, rarely when I walk into any place do I ever pay attention to the ceiling let alone what is directly above my head. On September 5th, 2004, I went to Burlington Coat Factory to by to tuxedo shirts, a bow-tie, and a pair of pants. The selection of pants and shirts was very limited but I managed to find a pair of reasonably priced pants and two tuxedo shirts that appeared to be my size. However, it is store policy that shirts cannot be removed from a bag to be tried on. So I bought the only two large shirts available, a bow-tie, and the pants.

When I got home I tried on the shirts and found that they had far too short of sleeves to accommodate my arms. The pants, I noticed, had a small hole in them which had been covered by the security tag.

The next day (not even 24 hours later) I attempted to return the pants and shirts. I saved the tags and the receipt and having working in a retail store myself assumed that I would be able to receive a cash refund. When I arrived I was made to wait until a manager would come and approve the return. After 20 minutes, a manager came and examined the clothes.

He then told the cashier to give me the refund. The cashier scanned all the items and handed me a shopping card. I told him I wanted cash back he pointed to the receipt where at the bottom it stated "no cash refund." I asked to speak with a manager who told me that company policy could not be violated but I was welcome to purchase other items in the store. I insisted that the policy was unfair and seemed a bit dishonest. He pointed to the sign that I had failed to read both times I was in the store and told me that they have done everything the law requires to inform costumers.

Again, this is a sign placed so poorly it didn't grab my attention and a statement that appears on the bottom of the receipt, something you receive after the transaction is complete...far to late to cancel the transaction.

The manager refused to let me speak with the General Manager and I noticed that I was now standing before a group that consisted of all the managers in the store. Feeling angry at the manager's rude behavior toward me and intimidated by the wall of glaring faces and folded arms I took my card and left.

The next day I called the company headquarters. I spoke with a costumer service representative who told me exactly what the manager told me. I asked to speak with her supervisor and was informed that there were not any supervisors. She offered to leave a message for a supervisor but I explained I would call back myself and that I was going to do everything in my power to get my refund. She quickly informed me that Burlington Coat Factory has a team of lawyers waiting to "take care of people like me."

Immediately called back and requested to speak to a manager. I was immediately connected to a manager. This manager when and spoke with the rep I had just gotten off the phone with. She told me that it was my fault, I would not be receiving a refund, and finally, that I needed to stop harassing the company because no one was interested in helping me. I told her that I thought “these policies were a bit dishonest” and at this moment she lost her temper and shouted at me. "No one has lied to you! No one is going to help you stop wasting our time." I asked how any of this was fair to the costumer and her response was, "The costumer isn't what matters.

This policy is good for our business and people like it that is why Burlington continues to grow. If you want help, contact the President of the Company he is the only person that could give you a refund." I told her I would contact him. I have also contacted the Better Business Bureau.

I want people to be informed about the poor costumer service and this legal but dishonest system so that they don't make the same mistake. I do, however, also fear the legal action that I was threatened with and in no way want to get entangled in a lawsuit with such a wealthy and dishonest company. Please do not release my name or any information that Burlington could link to me. I hope that you can help and I thank you for continuing to give a voice to the common man. We shouldn't be bullied or threatened by companies.