I went to Burlingtons New ID makeover studios with my sister...Firstly the makeover is not what it is described I bought two vouchers which were on "special offer" for £50, to the value of £2000 which in my opinion is most certainly not. When we arrived at the studios we were giving our "consultation" we were asked to fill in a form about our skin types, type of makeover prefereed etc..we then had our makeover, hair styled, and makeover applied which was badly done..hair wasnt cut straight was badly cut and makeover wasnt even rubbed in properly i have a visible orangey coloured line around my forehead on photographs..we also asked to bring our babies with us so they could be in the photographs with us..Finally the photographs were being taken, the photographer was polite and professional and this went ok, we were then asked to take a seat then the manager saw us and asked us into the viewing room..Once we were there he showed us all different kinds of techniques with the photographs black and white, sepia and photo editing/retouching etc.. i had intentions of choosing a free print which came with our vouchers and also choosing some prints from which i also purchased, in advanced a "rollover" set of prints from when i booked up.( When booking i was asked to pay £25 each for the two bookings i had as a deposit for our makeover which were fully refundable... i was also sold £50 worth of prints which would "rollover" to a hundred pounds worth of prints on the day) overall i had already paid £150 already as we were viewing the photographs..the manager was very persuasive, telling us that we would want all of our pictures because they were of our children and that he would like to sell us them all at a reasonable offer..i thought i wouldnt really have to pay much more as i had already had paid so much already..the manager was very persuasive again, showing us a reciept for £6000 for photographs he had "sold that day" he repeatedly told us he was thinking of us and would sell us the photographs considerably lower, , he then went on to explain a deal with framed prints for £600 i told him this was far too much way out of my budget he then asked around how much i could comfortably pay monthly for 12 months, i told him around £20 (as this could be split with my sister £10 pounds each) and he offered £25 pounds a month, we then dealed at this and as he was completing the financial agreement, I noticed it said £50, I queried this and he told me it would be £25 pound for each of us..we still had our children with us and they were crying, we were in this very small office we were all sat very close together and i was very hot and frustrated i was feeling very awkward and pushed into buying and so i quickly agreed, I sign a credit agreement for £50 for 12 months and the manager told us the discs would be with us within two-three weeks..the discs were also agreed to be photo edited retouched, As i was dealing with my child at the time my mind wasnt actually thinking about what i was signing up for and exactly what i was purchasing it was getting onto 9.00 pm and we had been there since 3.oopm that afternoon and we were hungry, tired and exhausted with looking after our 22 month old children as well as having a makeover..Once we got out of the studio i realised exactly i had already paid £150 on our makeover and towards the photographs, i hadnt even calculated the total i would be paying altogether including this price, i realised i had been very foolish and that altogether i had paid £750 pounds, we actually had a copy of the disc of photographs to take home immediately but i would be getting two "retouched" discs out in the post. It then realised we hadnt even got our free print for what we were already entitled to with our pre paid voucher, and the framed print would not be in with the deal.. It was late and we were the last customers and the shop was closing as we were coming out so we couldnt return back immediately.. I decided to go home and wait for our discs to arrive... Once they arrived only one of them were retouched..as this deal were for the both of us (me and my sister) she got a retouched disc but upon looking through mine i realised it wasnt what i was expecting.. I have emailed the company several times and they have not returned my emails. Overall i think i was taken advantage of paying £750 in total..(inlcuding my £50 deposit i payed was not returned) and the fact that we had our children there with us and at 22 months they need a lot of attention, our hair and makeover was very rushed and there was a lot of waiting about and the viewing office was very crammed and hot.. this is the worse purchase i have ever made and i have never experienced service like it..I certainly will not be recommending this company to anyone and I now have difficulty to even sleep just thinking about the awful mess i am in.