I ordered a birthday cake and cupcakes for my son's party from here, gave Sandra (the partner) specific instructions and photos of the cake/cupcake that I wanted done. It was an image I found on the internet of a 2 tier cake with a boy holding his toys - I asked for exact replicas, except customizing only the name and the toy, repeatedly asking if it was possible to do. I got a very positive response each time and assured she could do it. The evening before the birthday party, she dropped off the order at the hotel, we had asked her to wait for us as we were on our way. We were at the venue in 15 minutes, but she had already left. What she had delivered was ghastly. The cake did bear resemblence to the photo I'd given her, but it had none of the decorations we had asked for. The cupcakes were not even close to what we ordered. They had eerie images of unknown objects on them and the cakepops were dropping off the sticks. When I phoned to ask her to help us fix it, her response was that she was going away fort he weekend and that there was nothing she could do except give a refund. Eventually, the cake was redecorated by the pastry chef at the venue, and fresh cupcakes made for the party which was the next morning. The cake powdered while being cut up.
Sandra later refunded only half our money (she apparently deducted travel and time costs!), claiming that my order was "impractical" - she ofcourse had no problems agreeing to execute the order while accepting our money.
The cupcake was definitely a mixed up order, the cake was poorly done - instead of accepting the mistake, there was a rude attempt to shift the blame on me. We still have only got half the money we paid.