KDL-46EX700 46" flat panel TV from the Buy.com website. The advertised price of $1, 099.00 with free shipping was about $200 cheaper than any other advertised price that I was able to find. The item was (still is...) listed as a marketplace seller offer from TigerDirect that stated "usually ships in 1-2 days". Well, I placed the order and waited 10 days without hearing a word from either Buy.com or TigerDirect - at which time I emailed TigerDirect. After allowing 2 more days to go by, TigerDirect finally emailed back saying "due to circumstances beyond our control, we cannot ship the product you ordered". Not the biggest problem I've ever had with a retailer... But, then the TigerDirect customer service department included an unsolicited offer to substitute a "comparable product". Ok, so now I'm angry - this looks exactly like a classic "bait and switch scam". I told them to cancel my order and make sure my credit card was not charged. I then emailed Buy.com to let them know that I didn't appreciate being exposed to that kind of scam from one of their marketplace sellers and that I expected them to correct this situation. In response, the Buy.com customer service department sent an email saying "we really have no control over (and...no responsibility for) the conduct of our marketplace sellers...and they included a $20 gift certificate for my trouble. I was more than a little offended to think that Buy.com was asking me to go away for $20 - and doing nothing to correct the problem - but I might have left it at that until I opened the Buy.com web page and discovered that the fraudulent advertisement for a Sony KDL-46EX700 flat panel TV for $1, 099 with free shipping. As of this writing (on November 13th) this misleading bait and switch ad remains on Buy.com.

So, because Buy.com obviously intends to do nothing to abate the bait and switch scheme being perpetrated on their website, as I promised I would, I will publish this bad service story far and wide...and I will never again patronize Buy.com or TigerDirect. I hope plenty of others will read this and make the same choice.

I ordered a DVD player from Buy.com paying their price for a new unit. However, what I received was a refurbished unit. When I contacted their customer service, I was told that the item was out of stock and was offered the choice of either returning the unit for a full refund, or taking a $40 credit. They flatly refused to honor their price for a new unit. This is bait and switch at its worst to dump refurbished units on unsuspecting customers. While I am usually amenable to refurbished items, with the appropriate discounts, in this case the manufacturer slashed the warranty period on their refurbished units making them even less attractive.

If you can avoid buying from this company, please consider doing so. They are one of a class of companies with no phone number and hence no way to talk to anyone in the event of a problem. Repeated emails from myself, in an attempt to correct a simple problem, were answered with form responses that never addressed the issue. While I will not go as far as to call Buy.com a crooked company, I will go as far as to say that if you do business with these 'nonpeople' you do so at your own risk.

I purchased an external hard drive from buy.com a little over a year and ahalf ago, along with a two year extended replacement warranty (in this case a buy.com gift card. I am having trouble with the drive and initally contacted them on 12/18 about either replacing or reimbursing me under the terms of the warranty. They indicated that they would be sending the labels to return the product within 3 buisness days. Two follow-uop phone calls and an e-mail later, I was told that the labels were processed on 1/2/09 and it would take up to 5 business days for them to reach me, and I have no doubt that it will take weeks before they send the gift card to me. They claim they have world class customer service. World class customer incompetence is more like it!

I will never again purchase anything from them. Beware of their Special return policy. See below for their policy.

Special Returns Policy
Manufacturer Only Returns (Direct Returns)
Due to manufacturer's policies, certain items sold on our website may only be returned directly to the manufacturer. Such items are so marked on the website.

Contact the manufacturer directly to arrange the return. Be prepared to provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number.

A list of manufacturer contacts is available if you need to return a product directly to the manufacturer.
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I bought 2 memory modules, that were suppose to work in my computer. I recieved them and installed them into my computer. My computer would not turn on. I emailed Buy.com and they sent me an email saying that I had to deal with the manufacturer directly. I contacted the memory manufacturer directly and their technical support could not get the memory to work. They told me to return the items to Buy.com. Buy.com will not take them back under any circumstances because they state that the item was under their special return policy. I was somehow suppose to know that this was one of the items under their special return policy.

The manufacturer is not happy that Buy.com will not take back the memory, they simply will not work in my laptop and the manufacturer has updated their configuration finder to state so. So I cannot exchange them for new memory, because they will not work in my laptop. I cannot get a refund from them because I did not buy it directly from them. I had no problems with the manufacturer and suggest that you buy directly from them (www.addoncomputer.com).