Ordered an item from Buy.com, was told it should ship in 1-2 business days.There were no indications when ordering that the item may not be in stock. I have been checking the order and after 5 business days it still has not shipped. Emailed the company and their reply had nothing to do with my question I asked. Their website states that they will email me with status of my order...received none. I will never order from this company again!!

I gor a ASUS laptop from buy.com in July 2009 and i had a probelm with the laptop i contacted the manufacturer within the 3 months of the purchase and i was told the warranty had expired where as the laptop had 12 months warranty. On enquiry the manufacturer told me that the laptop was a year old and was registered in 2008. they told me may be it was a refurbished unit sold by Buy.com . I am now trying to talk to Buy.com reps on phone to get a refund as they had sold a refurbished laptop as new and charged me price for new.

Order was placed on May 20th for a clock radio. Item was double shipped and double invoiced. First item had several defects and was returned the next day. I have yet to get an actual reply or a refund.

I have sent a total of eight emails to the customer service department, and only get automated replys that give a case number. The last reply even included a statement "in an endeavor to resolve your problem, your case has been escalated". This was received on May 1st and I have yet to get another response.

STAY AWAY IF YOU CANNOT WAIT AT HOME ALL DAY TO SIGN FOR YOUR PACKAGE.

Buy.com contracts out to other companies to fulfill your order (i.e. you will sometimes not get a package from "BUY.COM" but instead some company you've never heard of). One of these companies, Lehrhoff ABL, ships by UPS and requires a signature upon delivery. Fine, most good companies do that.

However, if you aren't able to meet the UPS driver at home because you work during the weekday like a normal person, UPS will send it back to Lehrhoff without holding it at a customer center for you to pick up! This isn't UPS's fault. Lehrhoff doesn't allow UPS to hold the package to give the customer a chance to pick it up! So if you can't take the day off to wait for a package, you're out of luck and then have to deal with Buy.com customer service to get a refund. Good luck with that one.

This is the most idiotic thing I have ever heard of in the history of online retail. I am NEVER ordering from Buy.com again because of this inconvenience. The real culprit is Lehrhoff ABL and if I ever learn they fulfill orders for other online retailers, I'll be sure to stay away from them too.

So not happy with Buy.com. Actually when I placed my order through Amazon.com (which I really like using and will continue to use), I found a vacuum I wanted offered up for sale through A&P Warehouse. When the vacuum arrived it was the wrong model and in no way matched my Amazon.com order. I followed the return instructions and got the RMA number and printed out the UPS return label. No problem so far. I sent an email to Buy.com referencing the Amazon.com order and exact description of what was ordered and confirmed I would like what I ordered shipped. About two weeks later, I happend to be home and UPS pulls up. Buy.com sent the same incorrect vacuum model they shipped the first time. I refused delivery and back the second vacuum went. I notified Buy.com of the error and asked for a refund. I they told me I was only billed for an amount that was $15 less then the amount billed to my account by Amazon.com. I emailed them back and told them how much was I charged for the Amazon order and restated the amount I was to be credited. Of course, I got a patronizing email stating that I was wrong and only entitled to a credit of $91.66 instead of $105.70. I filed a claim with Amazon.com. I hope they can resolve this. I did also let Amazon.com know about the email I got from Buy.com telling me how much they were crediting my account. This is weird because they shouldn't be crediting my account for anything since the order was done through Amazon.com. I am not sure how Buy.com would have any of my credit card info to do any crediting with. Of course A&P Warehouse has said this is not their problem.