Great prices, horrible customer service.
I ordered a "universal" folding bluetooth keyboard from buyGPSnow.com, discovered that the device was not, in fact, universal, so could not be used with my device. I filed an RMA to return the device, and despite explaining the situation, they still deducted the 15% restocking fee.
I realize that I did not check the "compatibility" page for the item, but to my mind, universal usually means universal, not requiring arbitrary drivers for any given platform. I can understand why they might have to take the restocking fee for my mistake.
I contacted their online chat-help line, and explained the situation to the sales rep, Claire, who was extremely unprofessional and rude. I wanted to see if there was any way to get refunded the 15% Quoted below is our conversation:
SalesTeam:
hi, may I get your order number?
Josh:
Hi
Josh:
It is XXXXXX
SalesTeam:
please go ahead with your questions.
SalesTeam:
thanks.
Josh:
I made the RMA because the product was not as ordered - I therefore feel that I should not have been charged the restocking fee
Josh:
The keyboard states that it is a universal device
Josh:
It has specific drivers for specific platforms
Josh:
Therefore it is not universal
Josh:
I could not use it with my device, as there are not drivers for it
Josh:
Can I be refunded the 15% restocking fee I was charged?
SalesTeam:
You should have READ the compatibility chart posted on our website before ordering this product.
SalesTeam:
Did you not see the compatibility chart on the product page? <long link to product page>
SalesTeam:
We cannot refund the restocking fee as you have opened the item. All opened items cannot be resell as brand new and we have to eBay it for a much cheaper price in auction!


Buy from buyGPSnow if you are SURE you know exactly what you're getting, and you are SURE you won't need to return it, or deal with their customer support.

I just want to say, if your support person had been helpful, professional, or at all considerate for my situation, this review would be a lot more positive, even if I did not recieve the 15% refunded to me.

edit:
I just attempted to contact someone else in their customer service department, and I was again treated with an astounding level of unprofessionalism. Here is the conversation:
archer:
May I ask who this is?
SalesTeam:
Please go ahead with your questions.
archer:
I'd like to know who I'm speaking to, I've had some issues with customer support.
SalesTeam:
please provide your order number.
archer:
Will you please tell me who this is?
SalesTeam:
please provide your order number.
archer:
I will provide my order number when I know who I am speaking to. Please tell me your name.
SalesTeam:
please provide your order number.
archer:
If you will not tell me your name, I cannot continue with this.
SalesTeam:
please provide your order number.

edit in response to BuyGPSNow's response
Mr. Kee, you say that my claim of horrible customer service is "dishonest" and "not true". Dear reader, seeing the actual conversations above, and Mr. Kee's response, what do you think?
I acknowledge in my review that I messed up in my order and I realized that I would not get my money fully refunded.
I simply contacted their customer service to see if it was possible to get it back. They were, first off, very rude in the first exchange, not exhibiting any of the charecteristic customer service skills, ie, a willingness to resolve the situation, or at least explain it in a way that does not involve the electronic equivilant of yelling at someone. Second, when I attempted to contact their customer support a second time, the support person was so unprofessional as to NOT BE WILLING TO TELL ME THEIR NAME.
The evidence of this is above. You can see Mr. Kee's response to my post, which is hostile, and does not address the rude manner in which I was treated.
Can you see why I would say that buyGPSnow has HORRIBLE customer service?
I do not care about the money - I really do not. All I want now is a public apology for the way I was treated by your "support" staff.
Dear reader, if you think you'll need "support" on anything you buy from this company, please think again before ordering from them.