I bought a brand new BVLGARI watch model: BB from the BVL Emirates Towers branch in Dubai, UAE on the 30th of May. After few days, watch started producing loud ticking sounds then other funny sounds when it stopped working at all. I took it to Bvlgari MOE branch in Dubai to get it fixed on the 10th of June (10 days after I bought it) and until today (27th of June) the watch is in the workshop unfixed. No one wants to tell me what’s wrong with my watch, all they say it that it will take a long time to get fixed!!! I told them I will be traveling on vacation and I will need to have the watch with me, that’s why I bought it in the first place, but no response!!!

This is not acceptable from a luxury brand like Bvlgari!!! What quality are they selling to their customers for a brand new watch costing ($3500) to be taken into the workshop 10 days after the date of purchase?!! I am very angry for what Bvlgari did to me, I feel I am robbed and abused!!!

Thank you.

Purchase details:

Customer: Samar Bahy
P.O.Box 504711, Dubai, UAE
Invoice no.: 60014126
Date: 30/5/07
Invoiced by: Farah Zahra
BVL Emirates Towers
Sl.No. 1
Item Ref/Description: Watch BB St St Grey Auto Date BB38WSSDAUTO 101369

Workshop Details:

Branch: BVLGARI MOE
Repair No: 690
Date: 10/06/07
Sl.No: 1
Product Description: Basic Service- Automatic Watch BVLBASAUTW1
REF: BVLBASAUTW1
Alternation note: BB38SSAYTO-L8835
Salesman: Mitri Abboud & Fadi Baramat
Issued by: 192644

My Details: Dr. Samar Bahy
Tel: +971506549665
Email: [email protected]