For the last two weeks Cabela's maintains that because of their new computer software they cannot give refunds. I have been waiting for a credit of only $10 back to my credit card and after 7 phone calls to their customer service department and getting the same "our new computer system cannot give refunds at this time" I think everyone should be aware of this BEFORE ordering their Christmas gifts from them.

I ordered and was charged my Credit Card on Oct 27th 2010 and as of today Nov. 15th 2010 have not received a credit.

I asked them to send me a handwritten check since their Credit Card Refund system was down and they said we can't do it that way.

A complaint has also been submitted to BBB

Everyone should also be aware of their two tier Customer Service. The first 1-800 number you call is really not a Customer Service Department but rather order takers. They will eventually transfer your call to the REAL Customer Service Department. I should also mention they then have to call their "Credit Department" who does NOT talk to you.

Well I have always been very hesitant to purchase anything from Cabela's because I have always had a hard time swallowing the logic behind paying for somethings name. However I have heard that their stuff lasts. So against my better judgement I went ahead and ordered some waders online because I live in Colorado and I didn't want to drive 4 hours to Purchase them. So I placed my order and registered with them online so I could track my order. I then went and checked my bank account and they had withdrawn the money, which at that point wasn't a problem. well I went back and checked to see if they had received my order, however it didn't even show I had placed an order. I went ahead and gave them the until the next day so that they had some time to process the order. However when I went and checked the next day the order still had not been processed. So I called their order center and they informed me that their website was down for updates but my order would still be delivered on time. So I gave it a whole other day and checked and my order had now posted. Which was great news, until I looked at the date the order had been posted which was two days later. So Instead of the order being placed the day I ordered and being here three to six days later it had been placed two days later which meant three to six day from the date they placed the order. So I called customer service and they gave me the run around and then informed me that there was nothing they could do and they were sorry for my inconvenience. My biggest complaint is that why don't they post on their website that orders may be delayed during updates. I will never go back to Cabela's again for any of my outdoor needs again nor will I ever promote their company to any of my hunting buddies. Nor should you go to them if you want to get what you order when they say it will be delivered.

I recently wanted to exchange an item at Cabella's and was told that to do so requires them "swiping" my driver's license. I was appalled. So much for their 100% satisfaction guaranteed, no hassle return policy they brag about.

There was a lame excuse stated that it is needed to track returns. Well duh, can't they track returns by tracking returns ... not drivers' license numbers and personal demographics? I've never encountered such a policy ... to be treated like an illegal alien at a boarder crossing is insulting.

The only authorization Cabela's has to collect such information is with the sale of firearms. I believe collection of such information is unjustifiable.

This appears to be flagrant violation of allowed collection and use of private information as contained in a legal document. It's different than asking zip codes or telephone numbers. A DL is an official document of the state. What is Cabela's doing with this sensitive private information? Who are they selling it to? What privacy policy protect it? Furthermore, it's questionable whether they have a right to collect such information without an expressed written agreement such as what you get when applying for a credit card. What is to stop Cabela's from unfettered, unauthorized use of this information? How protected is it within the Cabela's database?

I've written the company, and received lame excuses to what I believe is a flagrant violation of privacy rights.

All shoppers at Cabela's should be aware of it and refuse to cooperate with what otherwise has always been an extremely customer friendly and responsive retailer.

We always have had problems with Cabela's Credit card service and personal we talk to. If we talk to a rep then we should not need a to send a letter. They will not give information about the paid account unless the husband calls even though the wife was placed on the account by the husband. They seperate the family values with their rules.

Via e-mail I received a notice that soon in the mail I would receive a coupon worth up to $100.00, were I to make a purchase of $500.00. The coupon never arrived! I called the local Cabala's in Hamburg, Pa. they knew nothing about it, I called the credit card company from Cabala's, they know nothing about it. Since last week I have been trying to reach "Ryan" at 800-850-8402 ex. 2442, He is never there!!! On my house phone I have a message from him, a week old, stating that he would take care of it? Well he is not in his office again today! The coupon is good from December 3 to the 24 th. today is the 9th!!!
The Hamburg store is two hours away from my house; therefore, I am not going to waste time and gas attempting to make a purchase there!
THIS IS A DISGRACE!!! I use the cabala's credit card often, I make purchases there in person and or on-line, yet this is how they treat their customers.
I have now attempted to call the CEO, Dennis Highby at 1-308-254-5505 and I got his secretaries recording!!!
Is this a corporation or a Mom and Pop outfit???
Highby your company is a disgrace!!! There are many hunters in my family aside from all my friends, we ALL will NEVER shop at your store again, I am sure you don't care about this but I will feel better knowing, no matter how minute it will be I will lower your profit margin!!!
Disenchantment,
Vincent M. Gaudini, Sr.