Cabela's

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cabelas.com

Cabela's Reviews

kathy May 13, 2009

reduced credit limit and unfair practices

I have had a Cabela's Visa card for almost a year. After making my payments always on time and always making a payment of double the amount due, I received a call from the collections dept. this am, May 13, 2009. I was told that my payment was due on May 7th and I needed to make a payment. I made a payment of 100.00 April 2, 2009 and 2000.00 on April 13th. The 2000.00 was made for May's payment. Because it was made early they applied it to April's payment and told me that I was late for May. I was treated very rudely and was told by the so called team leader of collections that their was no one else I could talk to, nor could she give me a email address. I ended up getting online and saw exactly the same complaints. I did speak to another manager who said that that is their policy. So, never make your payment early and never pay a large payment if you don't want your credit line cut. I would close my account, but don't want to hurt my credit score. Does anyone know who I can complain to?

thank you,
kathy

Olivia February 3, 2009

Worst service ever

I purchased a dog collar from their on-line catalog. The product originally sold for $99 and was listed on sale for $59. It was also clearly advertised as "in-stock". The next day I received a notice from them that my order was cancelled because the item had been discontinued. I was very disappointed. At that point, I went back to the on-line catalog to see what my other options were. To my surprise, the same collar was listed with the same manufacturer's description. The item had a new Cabella's product number and a new price of $109. At that point I got angry because I felt cheated by CABELAS. I sent an e-mail to them stating my dissatisfaction. To date, no response from customer service. Cabelas has a good name in the the industry, I'm sure if upper management knew how un-responsive customer service is, they would remedy.

11/28/08 Update, it's been 2 weeks since I contacted Cabelas customer service . . . STILL, NO RESPONSE from them. I'm convienced they don't care about retaining customers. There buisness must be great that they can just "blow" their customers off. I'm not happy & will not buy from them in the future.