Cabelas.com
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Category: Websites
Contact Information
United States
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Cabelas.com Reviews
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hugo
July 9, 2011
Very Poor Service
I came across a great bargin on the Cabela's website. I placed my order and after 14 days never recieved any corespondance, order continually stated "pending". This means they haven't done anything with the order. I paid with a prepaid mastercard that I just got to make the purchase. After 15 days I got an email stating that my credit card did not go through. I directly checked the prepaid card website and no attempts from Cabela was made to clear the transaction. Ofcourse the bargin on their website is now gone. I don't know what Cabela is doing but completing orders online does not seem to be a priority.
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WM08
February 19, 2010
NOT A COMPLAINT.great experience
This IS NOT a complaint. Just a defense on my Cabelas.com experience. I purchased SEVERAL products from this website and not only was it cheaper then anywhere else online, the product was AMAZING! The product was better then i had expected and it was delivered several weeks sooner then i expected. VERY PLEASED!
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NatE33
December 23, 2009
Bad experience
On December 22, I went to the Richmond Cabelas to buy a new Nikon Buckmaster 3x9 Scope with BBC for $219.99 with tax was $138.99 because I had a coupon and club points. I had to drive over 50 miles to get to the store and made the purchase in good faith. When I returned home to mount the new scope on my rifle, I discovered that the scope in the box was a used and damaged scope, not even of the type that I had purchased. I called Cabela's right away, and they told me that they would take care of it when I got there to exchange the scope. I drove all the way back to the Richmond store and then was told that I could not get an exchange or my money back. That their employees check all merchandise before selling it and the correct scope must have been in the box. I know for certain that the employees did not check the box before putting it in the bag because my son, Gary Wiersma was present at the sale. The customer service representative said that they had the purchase on surveillance tapes. They told me that they could make a copy for me. They let me sit there and then came back and told me that they could not make the copy for me or see the surveillance tapes or let me talk to the employee that made the purchase. They said that the employee was clearly checking the box out and that the packing around the scope that should have been there if it was new was removed by the clerk, which never happened and this happened in the presence of myself and my son. So not only am I out the money of for the scope, I'm out gas money, my time, the time my son took out of his vacation to purchase and I'm stuck with a used, damaged scope.
I have been a loyal Cabela's customer for years, but no longer. My son and my extended family will all know what happened during this shopping experience.
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OdiE88
August 14, 2009
Worst customer service
I am very disappointed in the Post Falls Cabelas. I recently went to visit my favorite department (waterfowl) and was told that the most knowledgeable person (Jon) has been moved to another department. I walked through the store until I found Jon so that I could ask him the questions that I wanted answered. He told me that Travis(who I found very arrogant) had recently been hired as the lead for the waterfowl department. Where did they find this guy? Why did they move Jon? You would think that you would want qualified Outfitters in the proper departments. Is this a common practice at Cabelas? Jon has been the Outfitter that I have looked for since last years opening. He is very helpful and extremely knowledgeable.
Everyone one of my hunting buddies have also enjoyed the Customer Service that they receive from Jon. Cabelas is about hunting and the outdoors and when we visit your store and we spend our hard earned money, we want to be served by the Outfitter of our choice. I overheard a guy the other day (while I was dining with my family) talking about a visit he made to Cabelas. He was trying on a pair of boots and heard ducks. He said that he was so impressed that he followed the sound until he arrived at the Waterfowl counter, where he met Jon. I knew that he had to be talking about the same Outfitter that my friends and I know. This guy told the people that he was dining with "that it was the best duck calling he had heard in a long time." From the way that guy told that story, I believe that he has told that story quite a few times. That guy was so impressed that he is providing your store with free advertisement. Why would you transfer an Outfitter who makes such an impression on your Customers? I hope that the next time I visit the Post Falls Cabelas, Jon has been returned to his rightful position.
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August 12, 2008
Lack of support
My review on Cabelas.com:
Re: Cabela's Tur-Duc-Hen
I purchased Cabela's Tur-Duc-Hen for Christmas dinner and it was a nightmare...
Bottom line is that whoever Cabela's has producing this product must put it through a brining process prior to shipment.
After cooking the bird(s) and bringing up to temperature, I let it rest and started serving for a dinner party of 20.
When served, I noticed that people were taking one bite and sheepishly removing said bite to the provided dinner's napkins. As I continued to carve, I cut a bite to taste for myself and was not able to swallow.
It tasted like it sat in a brine tub for three days. Maybe this was a Friday bird that never made it out until Monday p.m.
20 really disappointed people rummaged around the house trying to get full on the appetizers and ancillary food that was brought to the house in support of the main meal.
Anyway, I asked for my money back and Cabela's countered with a refund for shipping and a $15.00 gift certificate.
NOT GOOD ENOUGH FOR ME!
I saved some of the bird and offered to send it back frozen for a taste test, and Cabela's refused to take me up on the offer.
The entire Tur-Duc-Hen went in to the trash.
This will be the last product that I will purchase through Cabela's in view of the lack of responsiveness...
Consider yourself duly warned...
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