I purchased the Bundle Package from DirectTV June 2010 from their website. I was told that there would be no problem in getting the bundle. After having it installed and signing the contract they as of this date have not been able to provide the bundle for me. I have contacted all of the service providers in my area that they told me could provide this service, however none of them offer that service with DirectTV.
I called DirectTV and spoke to 3 customer service reps that weren't able to solve my problem. I asked to speak to a manager and they gave me William, ID#TPCH199543. I told him I wanted out of my contract and did not expect to have to pay the early termination fee since they could not provide me with the service they said they could. He said I could not get out of the contract without paying the early termination fee. I explained that a contract goes two ways, and that they had not been able to provide me with the service they advertized so I didn't feel that I should have to pay to terminate early. He would not even budge on the matter, only offered me 1 month free on a movie channel.
I do not feel that is good customer service or good business practice. If they offer a service they need to check first to see if it can be provided to the customer. I do not want their service but cannot afford to pay for an early termination fee. I only took their offer because I thought I was getting a good deal for 3 services in one, and as of this day still can't get that service with them. Forget about getting out of their contract without paying their "early termination fee". They are crooks and should be put out of service for scamming people with a product they can't produce.

My complaint is against Comcast Cable and their tactics. I was receiving Cable, Internet, and Phone Service from Comcast. In February I switched my phone and Internet to AT&T. Comcast has continued to bill me at the same rate, and threatened to cut off my Cable if I do not pay their inflated bill. One of the Customer Service reps., literally hung up on me, after stating he would transfer me to someone who could help. Each time I call they repeat what is on their Computer Monitor. I have a letter from AT&T stating when my service was switched. So I am essentially required to pay Comcast for I service I do not receive.

I have sent a written complaint to the FCC, and also to Comcast. I am contacting their Administrative Offices in Seattle and Lodge another complaint. Comcast has the most rude Customer Service Reps., I have ever had the misfortune to deal with. We need more competition in this field, as their service sucks!!

I switched to another Cable Provide and they debited my accout for $40.00 with no explanation and unauthorized I will file an unauthorized debit with the bank.