Cableone
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Category: Entertainment
Contact Information
Phoenix, Arizona, United States
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Cableone Reviews
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Bojole
April 26, 2011
poor reception and continued outage
My Cableone service is from the Long Beach, MS, phone 228-864-1506. Other subscribers on my end of the cable experienced the same problems.
Loss of service during daylight hours April 19 thru April 21. Had called local office (228 -864-1506) April 19. Went to office April 21 and was told there was no record of any calls that day. From April 22 thru April 26, the signal was bad from early evening until after 8 AM on the high channels and no internet service. Called local office and was transferred to Phoenix office. They said I should call Corporate and gave me a number (602-364-6000). Called and had to leave a message for Michelle Cameron. At 8:45 AM on April 26, the signal returned to normal just as it had done every morning since April 22.
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aiellestad
August 24, 2010
Poor Service
CableOne refuses to set an appointment for a technician to come to my house unless I want to wait almost 2 weeks. Instead they state that they will be there anytime between 8am and 7pm on the day scheduled! They told me that I would receive a courtesy call 30mins before the technician would arrive. I never received any calls and subsequently was at the grocery store 5 miles away when they came by. According to their customer service representative, the called upon arrival at my home and then 10 minutes after then got there. I NEVER RECEIVED ANY CALLS NOR DID THEY EVEN LEAVE A MESSAGE. When I got home I found a note on my door that told me to call and reschedule.
I called the number listed (a call center out of state) and asked them to have the technician come back after he finished the other appointments for the day because he had the free time. They told me it was not possible and they would be happy to schedule another appointment for tomorrow, sometime between 8am and 7pm!
This is horrible customer service. If I had a choice to use another cable provider in my area, I would switch.
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Liam
July 17, 2010
Stay away
Cableone has been making unauthorized drafts to my checking account. I contacted management about this 7/16/10 AT 0945hrs & was told that when I signed up for dvr service they hold the card in case of equipment damage & if my account goes into default they would charge it. I was not informed of this upon signing up for dvr services, in fact I was assured no charges would be placed on it. I paid my bill in person in April 2010 & was again assured no monthly service charges would be brought against the card, that the payment was a one-time only authorization. Bank statements proved that Cableone has been drafting my account since April for $130.79/mos, causing overdrafts. Management said they would remove the card number if I returned the equipment, which I did 7/16/10 AT 1133hrs, at which time Cableone made yet another unauthorized charge. I went to my bank, put a stop payment on Cableone, disputed the charges & had to cancel my debit card. No further assistance was offered by Cableone or their representatives.
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