This company is terrible I tried to order IO with the DVR box. They said they mailed it but I never received it. That was on Dec 30,2006. Now I received my new bill and they are billing me $80.12 for service of the box that I never received! I called for the third time and they said they gave me credit for the $29.95 for IO, BUT the problem is I still have to pay more now then I did before I ever called and ordered IO! When I talked to the customer service guy he could not explain the increase of $.90 more then I have paid for all the years I had just basic cable. I asked to speak to a supervisor and they said they would have one call me. That was three days ago what a terrible company they really feel they have a monopoly on TV service. I am looking into direct TV now.