I wanted to install their 5 ip address system, which allows you to have each of 5 computers on a separate IP address.
This was advertised on TV. I called the sales person, and he promised a working system for a reasonable price for the service. When the technician arrived, he could not get it to work on computer 1. He called for help. A second technician arrived, and got it to work on 2 computers. I had a router, and had internet on all devices from Verizon. But this technician could not get the internet to work on all 5 devices, as promised in teh commercial.

He told me to call my IT department. I am a small business, so I asked for instructions. He handed me a card, with no information that was 3 by 5 with some hand written IP addresses, and he said "I assume you know how to set this up!". He told me this was my problem and wanted to leave.

I told him I needed my internet, as my business would lose money without it, and to no avail. He said this was not his problem.

I told him to pull out the service. He walked out pissed, and he left the equipment there.

I asked the company to remove the equipment. It took them a week, and in between they came to the house and pulled out m yTV cable system!

I called customer service, and they said I would not have to pay on week 1. On week 2 they said I had to pay $100, and on week 3 they sent me to collections for a $300 installation fee. For a service that was installed no longer than 10 minutes!

I had no choice but to pay as they were collecting. They were rude and nasty on the phone, they recorded their own rudeness with my permission!

Weeks went by, and they still promised but did not deduct the charge.

I sent them a letter, to no avail. They were also trying to charge me a monthly service even though I had no equipment and service!

Their residential service turned out to be also as bad. We had it for a month and a half. In that time, our favorite programs were not recorded, and there were so many interruptions. When we called for help, they had us reboot the DVR, over and over and over again. WE missed an entire set of episodes. They had given us this DVR for free as an incentive to subscribe, but they could not support it. Also, there were few channels, and movies were pretty expensive.

We finally switched to a Dish type service, and so far, we haven't missed a single episode or spend time calling them up to reboot the DVR.

I am so aggravated with the whole business service, it was worth paying the money just so I never have to call them again! I cringe when I see their truck.

What was funny, is that at the end of all these calls, after asking you to record them, they asked you to give them a review of the call. They asked questions that had nothing to call with the real service, only with the agent.

They don't want to know what is wrong with their service, so I guess that is why "collections" is their last resort.

I called the popular internet company Verizon. In 1 hour, they had me on fast internet with no problem. Nobody came to the house, I plugged the modem in and it worked. Wireless, router, everything included with no expense. Not a bad deal.

Live and learn.

I am bothering to write this because I called them at least 10 times, and they promised not to charge me the $300, only to get a collections call. That's not right.

$300 for 10 minutes of non working Internet service. They have a record of this whole mess.