On 22 Mar 10 - I responded to a message left on answering machine that came in while I was on military duty.
The call stated that my service wouas to be interupted on 23 March 10 for non-payment. I explained that I would not be able to pay until 25 March 10. The representative informed me that the the account was noted for the date payment was to be made. The call ended with my inderstanding that my service would not be interupted before the 25th.
24 Mar 10. My service was interupted. I called Cablevision to find out why service was interrupted. Customer Rep -Tannika - checked my account acknowledged note of payment to be made 24 March 10. She then informed me that the system was automated and that no matter what was notation was made on the account the system would have interrupted my service. I informed her that I was not made aware of the system automatically interupting myy service aand was given the impression by 22 Mar 10 that the delayed payment was acceptable. She apologized for my being misiformed and began reciting policy. I asked to speak to a supervisor she informed me that the supervisor WON'T DO ANYTHING. I asked again to speak to supervisor. She left line 6 minutes.She then tried to transfer my call to a Tanisha in Billing. I summarized my understanding of the situation at that point and again asked to speak to a supervisor. I had to make the request 2x. Tannisha left the line. I made request 3x more. She left the line 8 minutes and Supervisor Jinathan (ID- KIE). h TOLD ME HE SPOKE WITH TANNEKA AND THATHE UNDERSTOOD THE PROBLEM TO BE MYNOT UNDERSTANDING WHAT TO PAY. I informed him that was not my issue and my issue was customer service. Jonathan informed me thst he and Tanneka were "OPTIMUM VOICE NOT CUSTOMER SERVICE AND I NEEDED TO SPEAK TO BILLING." I ASKED TO SPEAK TO CUSTOMER SERVICE. HE THEN SWITCHED ME TO A PHANELL IN BILLING.
I requested of Phanell to speak to a supervisor. Chante (ID-SKE) i SUMMARIZEED THE SITUATION TO THAT POINT. SHE LISTENED AND MADE ME WHOLE. tHE OUTSTANDING AMOUTN WAS PAID WITHIN HALF HOUR AFTER SPEAKING WITH CHANTE. UP UNTIL THE POINT I SPOKE TO CHANTE, CUSTOMER SERVICE WAS NON-EXISTENT. I WAS SPOKEN TO IN A DEROGATORY, DEMEANING, SARCASTIC, AND BELITTLING MANNER. PLEASE OBTAIN TAPES OF CALL TO VERIFY THIS COMPLAINT.

Every time we get a little snow-no TV! We missed the Super Bowl in 2009, in 2010 they had to have so many complains it was fixed in one hour!again; for the Olympic's we missed most of the closing - no tv. And now we missed the Oscar's...no TV. Getting very upset paying for a service and getting none especially when there is a Special on TV. Actually this happens every single time we get a little snow. Yesterday it was just flurries! Last time rain!!! Calling DTV only offer is to send a tech.

About a year and a half ago, cablevision forced all subscribers to take a cable box or lose approximately 11 channels. This box didn't work properly from day one but because it was free, people didn't complain. The rental was free for a year but then the charge ($8) was added to your bill. They even charged a rental on the remote. I went to Ebay and got my own remote for 10 dollars and tried to return their remote to save 2 dollars a month. ($24 a year to rent something you can own for 10 dollars) They said I couldn't return it, I HAD to rent it as it came with the cable box ($8 a month rental fee, so the total rental fee was $10 a month). For the intermittent service from the inferior cable box to their ridiculous fees or renting equipment, it's time to go to another provider. I don't care how bad or good Verizon is, I have to get away from cablevision. I have inquired about FIOS, Dish and Direct TV. Cablevision is hands down the worst company I have ever dealt with. You can tell what kind of company it is when you deal with their staff on every level - unprofessional and ill trained. Keep your money, you earned it and find another provider- I am.

Cablevision service fee is EXPENSIVE. The cable should provide over the standard programs to worth what they charge customers. They dropped several good programs last year, and this year 2010, they dropped HGTV and Food Network because they did not want to pay more to keep HGTV and Food Network. Both channels are considered standard channels and we love those channels. It is obvious that Cablevision is only considered their own profit (which they make so much from our expensive monthy fee already), but not concern about customer's satisfaction and give what customers want. They probably believe that their cusotmers would not leave to their competitors. I hope that customers would send a lot of complain to Cablevision about their deicison to drop both channels. We need to let them know that it is not right to treat customers like this.

Effective today, Jan 1, 2009 - Cablevision has removed both the Food Channel and HGTV. WHY? Their public announcement advises contract-negotiation disagreements to be the culprit.

I continuously have issues with Cablevision with regard to pixelation break up. In fact, my whole section of our condominium complex has the same issue which is a constant break up of the digital picture. When Cablevision is contacted, the solution always seems to be to send a Technician out to investigate - ultimately one would assume that some sort of wiring within our complex needs to be rectified, no?

Well, now that Cablevision has taken it upon itself to make decisions as to which channels they'll allow its customer to watch or not watch, and due to their inabilities to negotiate effectively with suppliers - they've actually even solved MY problem - I'm leaving Cablevision and choosing AT&T U-Verse.

Thank you, Cablevision for making this decision finally come to fruition. I hope to never have to do business with you again!