I own an MATV installation and repair company.
On more than ten occations when repairing or installing master antenna equipment, I have personally wittnest cable TV personell stealing or damaging the residential building's master antenna equipment. When I confronted the cable company's representitive, I was told " talk to my employer" and "I do what i'm told to do".

Today Cablevision shut off my cable service. Their story was that the bank "charged back" the last 3 months of Cablevision's charges. Confused, I contact my bank. They have no record of any "charge backs" against Cablevision. Now more confused, I start looking into my online Cablevision statements for the past 3 months along with the statements from my bank. Cablevision is showing that I've pad my bill every month, but the charges are not reflected on my credit card statement. So I haven't been paying my bills every month, but I had no idea. Furthermore there was no "charge back", because there were no charges for the bank to "charge back" (i.e. Cablevision lied). I have had no other problems paying bills with this credit card.

My conclusion is that Cablevision's billing "system" had some sort of internal error charging my account. This internal error was not caught and they credited my account anyway. After they woke up to the fact that I owe them for 3 months service, they should have called to explain the mistake, apologized, and made arrangements with me to pay the balance. Instead they turned off my service without contacting me, and when I called customer service to find out what was going on they treated my like some deadbeat.

I owe Cablevision money and am happy to pay it. When I called customer service, I asked them to charge my credit card for the roughly $600 that I owe them and turn my service back on. They refused, stating that my electronic payment privileges have been revoked and that my account is "cash only". I have to go to the office and literally hand over $600 in cash. And if I don't do this is 5 days, they are going to disconnect my home permanently. Really? Does it have to be this difficult?

The sad thing is that they are not even looking at the underlying problems here. The first is that their billing system incorrectly credits accounts when they should not be. The second is that their reaction to the mistake did not give me time to help them before they turned off my service and escalated the problem to an obnoxious level. Finally, as all Cablevision customers know, their customer service is useless by design; I don't blame the reps, I blame an organization that is arrogant from the top down.

As an investor and customer in Cablevision I was thoroughly disappointed with the service I have received from Cable Vision. Today I contacted cablevision in regards to a letter I received in the mail stating my monthly service premiums were going to increase. When I contacted your customer service department I was first greeted by a representative that was uninterested in my concerns and immediately shuffled me off to your cancellation department, which was unprompted by me. After waiting a few minutes I was horrified by both the lack of respect and rudeness that was exhibited to me by your representative in the cancellation department (akmid?). Among other insults, it was implied by your associate that I was "stupid" for complaining about the price increase and was an idiot to leave cablevision. I did not devote 10 years of my life to higher eduation to be called an idiot. To say he was unprofessional would be a complement. I enjoyed the services cablevision offered me but was given no other choice but to cancel my services with cablevision.

When the salesman came to sign us up for their service, we made he tell us specifically the cost we would incur. We had it written down on our service order. This also included 3 free boxes. We had the impression this service order would be binding. After getting the initial bill which was incorrect and took several months to correct, the very next month the bill went from $132 to $151 - when I called they told me we had to pay for the 3 boxes. The CSR told me that they would never give the boxes for free. I then asked to speak with a supervisor who told me the same. I said you aren't going to honor your contract - which she says to me that there is no contract so I rephrased it by saying honoring the agreement we had with their sales rep. She said he was wrong. I tried to call him to get the corrected but he never called back. As was their probably intention, I stopped pursuing it thinking $19 was not that much more. Well, I've had the service for a year and the sales rep told us after the first year our fees would go up $23 dollars. We went from $152 to $224! Now I have to start all over! We have the choice of Cablevision or Verizon which I switched from because they gave me a price but every month I had to call and get the bill changed to the corrected price - we can we do?!

cablevision has been charging their customers an additional charge if you have more that two boxes. In my case I have three but they are already charging me for the 3 boxes in which I'm paying 19.50. Then they add an additional fee and call it "additional set" at 5.00 per month. When you call to question this bill-they tell you its a surcharge for a third box, but does not say this on the bill.