I feel I´m being ignored by this company since the day I signed my timeshare contract.

I signed this contract on June 16th, later on that day i decided to cancel, after thinking about it I made my mind that is was not a wise investment at this time. The next day i tried to call to the Sales and Contract dept. and left a voice message to request assistance to know the appropriate actions needed to cancel the contract.

By law, I have the right to request the cancellation within a 5 days rescission period, this is stated as a clause in the contract and it clearly instructs to notify to the seller.

I have sent a certified letter on June 18th to Cab0o Villas Resort to request the cancellation of the contract and the reimbursement of my monies with no penalty, for this I received confirmation from the tracking service that they received my certified letter too. Until today, I haven´t received any response from the resort, I already sent emails to all the email addresses I could find on their webpage forwarding the cancellation letter i sent them in the first time to their company address.

I forwarded the same email to PROFECO, it´s the Mexican consumer protection agency, to let them know about my situation with Cabo Villas Resort and their lack of attention to my request. I am acting by law and requesting what the law entitles me. After this, the resort haven´t contacted me yet. What else could i do?, I´m going to start posting my experience over the internet, I´ve found that several resorts doesn´t respect the 5 days rescission period.


Hope they get to see this and start acting by law.