I WAS IN SIOUX FALLS FOR A DR. APP. AND HAD PURCHASED A USED CADILLAC SRX AND DECIDED TO GET THE OIL CHANGED TIRES ROTATED HAD A VIBRATION IN THE TIRES AND WANTED IT CHECKED OUT. I TOLD THEM ALL OF THIS . SO THEY ROTATED THE TIRES . I ASK ABOUT THE VIBRATION WHAT WAS CAUSING THAT AND THEY GOT REAL IRATE AND SAID WE DIDNT KNOW WE WERE TO DO ANYTHING ABOUT THAT, SO THEY TOOK IT BACK AND FOUND THE PROBLEM. THEN CAME OUT SAID THEY WERE DONE . WE SAID DID YOU GET THE OIL CHANGED NO WE DIDNT DO THAT. SO THEY HAD TO TAKE IT BACK IN AND CHANGE OIL. WE HAD WAITED ALMOST TWO HOURS FOR THIS TO ALL BE DONE. I THOUGHT THIS WAS RUDE. AND THEY COULDNT EVEN GIVE US THE OIL CHANGE FREE FOR OUR INCONVIENCE. I KNOW WE WONT BE THERE ANYMORE FOR SERVICE . WE HAVE A FRIENDLY PLACE IN OUR HOME TOWN WHERE WE SHOULD HAVE WENT IN THE FIRST PLACE. THANK YOU . AND I THINK WE SHOULD AT LEAST GET A OIL CHANGE FROM YOUR OFFICE FOR THIS. THE CAR IS NICE EXCEPT THE LIGHTS ON IT IS TERRIBLE AT NIGHT WE LIVE IN A DEER AREA AND AT NIGHT YOU COULDNT SEE THEM WITH THOSE LIGHTS .