I would like to complain about the service at the serangoon outlet. I brought a group of friends to that outlet on Valentine’s Day hoping to have a good dinner.

However, upon reaching there, we requested a table for 12 and to my disgust, we were told by the waiter that "couples have priority today" and even added that it was impossible. After suggesting to him we could move the tables together, he gave us the green light and we had to move the tables on our own.

We sat down, took down our orders and gave it to the waiter. 30mins later, he came back, telling us that St.Louis Pork Ribs was sold out. A few of us changed our orders and we then passed the order sheet back to him. I was shocked when I found out that he hadn't submitted the other orders yet. Therefore, it was 30mins wasted.

We were then told that it'll take 40-60 mins for the food to be served but after a lengthy and furious wait, the food arrived after two hours. The Valentine's mood was totally ruined and everyone was angry, hungry and tired, adding to that, the food wasn’t cooked properly and of substandard.

After all my friends’ food had been served, I wondered where my order, Hawaiin pork chop, was. I approached the staff and was only told by him that it was sold out. At this point of time, I was fuming mad as I just wasted two and a half hours waiting, couldn’t he had told me at the point when I submitted the orders? One waiter even joked that it was Halal day and that offended my Muslim friend who was present.

I hope Café Cartel will look into this matter as the service at the Serangoon outlet is really not up to standard. Hungry and starving, would a 20% discount the manager gave be able to just make up for everything that happened? The total discount couldn’t even cover a meal. The attitudes of the staffs need to improve too.

I am disappointed by the incident and it totally ruined my impression of the supposedly Service-Friendly Café Cartel restaurant.