|
Lisa Tapager
December 22, 2009
receiving unordered shipments, unauthorized debit charges
have received multiple shipments of coffee through mail that have not been authorized resulting in unauthorized debit charges from my account. Will take legal action if no response from this complaint received within 1 week. Will notify bank to refuse debiting of any further orders from cafe saporito and?or seattle coffee direct.
|
|
|
BJca
December 14, 2009
unauthorized charges and shipment
So now Seattle Coffee Direct in IL has changed its colors to Cafe Saporito. Same game. Find a charge on the CC for $79 from Seattle Coffee Direct. Said it would take 30-60 days to refund. So that works out to a free float loan from me to them without my authorization. The charge was on 11/30/09 and the 7 calls to reach Seattle Coffee Direct was on 12/3. called 888.217.2233. Spoke to Pierre (if that is his real name). Recieved a confirmation of refund in an email.
Today, 12/14/09, I received a package via UPS from Cafe Saporito in IL. Now the phone number is 888.963.CAFE. Called the number and the out-going msg is none other than Seattle Coffee Direct. Took 6 calls to reach Marjorie who did not want to help a customer who is now upset. Marjorie was of little help other than to suggest I send the package back "Return to Sender". I mentioned that last time in 2008 that I returned a package, the surprise ending was a requirement for a tracking number in order to get your money back. She basically did not respond to this issue and was the one to hang-up on me.
I've also opened a complaint via the CC company. This game is so geared to the fraudulent company it is not funny. But I will not let go.
|
