This was, by far, the worst customer service experience I have ever had. I placed an order through Amazon on 12/15/08 for a gift (with expedited shipping, 2-6 days), which was processed through Caiman. On 12/18/08, I get an email that the package was shipped, but no tracking number is provided (Amazon always provides a tracking number, and most of its other merchants do too).

Of course, as of 1/6/09 the package, which was a gift, still hasn't arrived. Like most others on here, all I got was canned responses to my inquiries to Caiman. The most recent and entirely laughable email said that packages can take 21 days to be delivered (with expedited shipping?) and I should wait until 1/19/09 to see if the package is delivered. That is 35 days after my order was placed and 32 days after it was allegedly shipped with USPS priority mail.

I have a feeling this company doesn't bother shipping half of the orders placed through them, and relies upon people giving up on their orders due to Caiman's terrible customer service. This is why Caiman won't provide you with a tracking number, because then you would be able to call its bluff. In addition to letting Amazon know about this terrible merchant, I plan to visit every forum possible where I can relay my story in an effort to prevent others from using this company, and ideally and hopefully, cost these scam artists some business.