California DMV

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Category: Automotive

Contact Information
San Jose, California, United States

California DMV Reviews

Jonathan Tong March 4, 2011
Repeated Insurance Verification
My name is Jonathan Tong. I have been covered by Geico insurance since July 2010, yet the DMV insists that I have not proven "financial responsibility for failure to provide insurance". As of Thursday March 03, 2011, I have received five notifications in the mail of this or the subsequent penalty of suspension of my vehicle's registration.

Before any of the incidents, I had to verify my VIN number twice because since my car is an '81 Datsun, there are 5 digits less than the modern day's vehicle.
Incidents-
1. I called the number 1-800-777-0133 and provided my information. I was told that all was taken care of and that it was probably just a VIN number verification issue.
2. I received the notice of suspension because I had failed to provide proof. I visited the San Jose DMV on Alma, and was told that this letter had probably been mailed by mistake because it does show that I have insurance and my vehicle is not suspended. Just as a precaution I went to my Geico insurance agent's office on Curtner in San Jose, Ca and they sent another proof of insurance to the DMV that day.
3. I received the notice again needing proof of insurance information and this time I went to the DMV the following day and was told that they had no idea why this was sent to me.
4. I received the notice again. I went to the DMV, and now told me that even though I have showed the proof of insurance, they cannot change what is on the system because the teller is not authorized. Furthermore, it does not show that I do not have insurance but that my insurance information is "unknown". This according to the teller David Sanchez, is because even though I have provided insurance information many times, my insurance has not reported the vehicle to their database. I went to my Geico agent and was told that it is their policy to provide such information immediately after initially being insured. They sent yet another proof of insurance to the DMV. Mylene at Geico helped me. We tried through the internet at "www.dmv.ca.gov" and an "error" occured. We called and waited the full 35 minutes on the phone and Lisa, DMV operator 527, talked and gathered all information necessary from Mylene and I.
5. It is March 3, 2011 and I have received the notice saying my car's registration is suspended for failure to prove financial responsibility.

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