I am one of the employee of Pizza Hut Derby west, this Letter concern about one of the employee(manager) TOM, this person doesen't even got head office training and aproval to run the shift and he is running the shift, he doesen't speak very well the language customer speak, and his history always show that he is not capable of handling the both employee and the customers, and even not well trained. how can an employee can run the shift without approving franchise department. I am afraid this practices of the Derby west Hut caused alots of customer complaints and damaging the Brand name of the Pizza HUt itself. so i advise you to recheck the derby west practice with regards to its leadership and practice.

Noushad