Camerabox accepted payment of £632.97 on 7th June 2011 and monies left my account on the 8th June 2011. On the 9th June 2011 Camerabox cancelled the order 433083 because of a glitch on their website that does not recognise an apostrophe in a person's surname. When I have asked for my money back - I have repeatedly been greeted with sarcastic and nasty employees who do not care that I have spent hours trying to reach them by phone and cannot get through. Email replies are argumentative and I have been told that by law it can take up to 30 days to fefund my money. Refund? I didn't get near to receiving any goods - there is nothing to refund. My money is held by Camerabox and its been over a week.
I know of two other people who have paid for lens showing "in stock" only to be told they aren't and are still waiting after a month. This bogus retailer needs to be shut down until they have staff who can deal with customers in a civilised way - do not use Camerabox. They source outside the UK and your money goes offshore and does not benefit the UK economy

I first placed an order with Camerabox on the 10th of May 2011. I then amended the order which was £65 cheaper. I have been in contact with the company several times by phone and email and they have always been very abrupt and rude, apart from one man. Despite the company confirming the delivery of my item and my refund on two occasions, I still have not had either. It is now nearly three weeks later and no camera. Very unhappy with the service and unsure of what to do next as I don't want to threaten them with Trading Standards as I don't want contact to endand not receive the purchase or refund!

I place an order with Camerabox on the 15/04/2011 for a Panasonic HDC-SD800 camcorder cost £544.99 the live stock counter said two units were available after the order was complete the live stock counter went down to one unit available.
Camerabox claim to deliver in 2 to 4 days so after 4 days I rang them to ask where the camcorder was I was told the camcorder had been dispatched and the courier had lost it and a replacement would be sent out and would be with me in four days, at this time the live stock counter said 7 units were available. After 4 days I rang Camerabox again they said it would be with me in 4 days after 4 days I rang Camerabox again they said it would be with me in 4days after 4days I rang Camerbox again they said it would be with me in 4 days after 4 days I rang Camerabox again they said it would be with me in 4 days its been 30 days now and still no camcorder and the live stock counter still says 7 units available they have never contacted me to explain why, They never offer an explanation when I contact them. It’s been 30 days since I ordered the camcorder my bank statement shows the money was taken out 27 days ago. They have never supplied any tracking numbers to confirm that the camcorder was shipped in the first Instance. I will be cancelling my order today .

I ordered a camera and twin lens pack on the 1st March, paid for next day delivery, and received the camera the next day (as expected) with a small note saying "lens to follow" and no other information.
I gave it a few days before ringing customer services who told me that the lens was actually out of stock and had been for a while now. I thought this strange as when I placed my order, their website was displating 10 in stock on their "live stock" system, and has been displaying between 4 and 8 ever since - never did the website show the item as out of stock. This proves that they are falsely advertising stock to gain customers. Dispite the product being out of stock, camerabox happily took my money. They told me I would receive the lens "in a couple of days".

I waited a couple of days and still no lens. Since then it has been a constant battle to get anything other than lies and unhelpfulness out of their customer service department, who kept telling me; "the lens will be sent out tomorrow", "you will receive it by monday", "you will receive it by the end of the week".
It soon became apparent that they never actually intended to ship the lens at all, but were very happy to help themselves to my cash!
24 days later and no lens, and absolutely no information as to what was going on.

I have cancelled my order and I'm currently awaiting a refund (although I can't see this being straightforward either). They said that they were allowed to take 30 days to refund my money - great. I've contacted Oxfordshire Trading Standards (who seem to be familiar with camerabox!) and I am just about to get in touch with BBC Watchdog.

A quick search on google will tell you all you need to know about this company, there seem to be hundereds of people being tricked into parting with their money (and a lot of what look to be fake reviews written by camerabox themselves). I only wish that I'd looked at these before I ordered! Their customer service is absolutely useless and are willing to make up excuse after excuse just to get you off the line.
They just do not care about their customers at all, and it's so frustrating.

Stay well away from this company, and order from somewhere reputable. It's wrong that Camerabox can go on trading like this. I can't believe they haven't been shut down by now!!

On the 16th February I ordered a digital camera, and had a confirmation of despatch a day later. That same day the payment was taken from my credit card. This firm does not track their despatches to City-Link, and so cannot prove they actually sent the parcel out. Yesterday (28/2/2011) I had a confirmation of cancellation, but am told that a refund back onto my card will take up to a month to process, and it is out of their control to speed this up. This effectively means that I have sent £129.00 out of my account into theirs for up to 6 weeks for no product whatsoever.
I purchased a similar (same specs, same brand, more up to date) camera from Comet at the same price as Camerabox are selling at. Beware.