Ordered a camera online. Received the following e-mail message:

Your order #52215 is currently pending approval. Please call us at 800-496-0227 within the next 48 business hours to verify your billing information. Office hours are Monday thru Thursday 10am - 7pm, Friday 10am - 3:00pm, Sunday 11am - 5pm. All times are EST. Please have the credit card used to place this order available.

When I called, they attempted to sell accessories, and then indicated the purchase price did not include a battery for the camera. Upon learning this, I canceled the order, and get this, was charged a 10% cancellation fee including 10% of the shipping and handling fee.

I completely agree with this complaint! I truly believe this company is deceitful, as they failed to mention on their website that the projector I purchased did not come with a bulb (an additional $200 expense!) They falsely advertised that is was $350, but they didn't include on the product description that the projector didn't have a bulb, which is essential for the projector to function. Anyone would have assumed that the projector included a bulb, unless indicated otherwise.

When I called to "confirm" my order, after I had already paid and given my credit card and personal information online, they asked me what type of bulb I wanted. Thinking this was strange, I asked if this was included with the original price. The representative said "of course it doesn't", acting like I was an idiot for even inquiring about it. After he told me it would be an additional $200, I told him they should have included that in the advertised price on the website (the fact that their was not a bulb was NO WHERE on the product description. Even e-Bay sellers are required to list this information). He got very defensive and was really rude, and even starting arguing with me when I said this was too much extra to pay, not knowing on the front end!

I really think if I hadn't inquired whether or not this was an extra cost I would have never known, because he wouldn't have mentioned it. It would have just shown up on my credit card statement.

After I got off the phone with him, I made a call to Best Buy, Circuit City, and others similar mainstream electronic stores to make sure that not including a bulb in a listed price on a website wasn't standard procedure. Both organizations assured me this was NOT standard.

Please be cautious if you decide to use this company. I am glad to see another complaint on this company, and I'm sure there are more. I would not recommend using this company at all, as I have never truly been so scammed and received such poor customer service. Someone should really report them.