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Fleetwod RV Owner
March 25, 2011
Extended warranty
I purchased a 2008 Fleetwood Southwind from Sirpilla's Camping World three years ago. I also purchased a extended warranty at the same time for $3000. I was furnished with the agreement and the items covered on the reverse side. I just recently experienced problems with the on board generator starting but won't stay running, electric awning won't close tight against RV for travel, Tailpipe hanger broke, metal skin to storage door separating from frame, driver seatbelt won't function-release or retract and the storage door support struts won't hold doors open. This is the first time I've had a problem and took it back to where I purchased it for service. The items listed were reviewed by the dealership and contact made with Camping World Care. They denied repair of every item except the struts for the storage door. They sighted exclusions for all of the items and stated that the extended warranty was primarily for the engine, drive train, air conditioners, furnace, water system and plumbing or mechanical failure of a covered item. They agreed to send me a booklet outlining covered and excluded items. The estimate to repair everything I cited is approximately $2000. I'm not sure why I purchased the extended warranty, but was advised by a friend at the dealership that it was a good investment. I'm not as displeased with the dealership as I am with Camoing World Care. This sounds like a scam ... just deny everything and keep denying it and after a while the customer will go away. MONEY SAVED.. I going to forward this information and issue onto Marcus Lemonis CEO and President of Camping World for his attention.
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