Camping World recently purchased Freedom Roads rv Warranty Co. They do not honor the Warranty. They will pay for the minor repair but if a major repair comes along like a Turbo Rebuild for $1800, they start back pedaling and making lame excuses for why it is not covered. I might add they charged me $6300. for this ext warr. Thus far in 2 1/2 yrs I've had $1000 in claims. They seem to want to claim the other $5300 as profit and will do so by dening my claims. I cancelled and got a $2800 refund. Others should beware.

My husband took our camper to Camping World for the repairs in September 2007. He left instructions to complete the repairs from tree limb damage along with adjusting the super slide and floor in front of the door if these were covered under the warranty. We were told that Camping World did not do the warranty work on one occasion and that they did do the warranty work on two other occasions for R-Vision.

We had not gotten any updates on the status of the repairs for a couple of weeks. My husband contacted Camping World and they claimed that they had "dropped the ball" and had forgotten about our repairs.

A work order was finally written up by camping world on October 16, 2007 in the amount of $2, 990.33. To the best of our knowledge this amount was to cover all of the repairs on the camper.

On January 18, 2008 a supplemental estimate was submitted for $2, 899.78. Camping World stated that they did not realize there was damage to the inside paneling of the camper until they removed the wall. (They were advised of the damage on the inside along with the exterior damage at the time of initial estimate)

On January 26, 2008, we were able to pick up our camper as all of the repairs were complete. When we parked the camper and opened the slide outs we noticed that the back wall no longer rested on top of the floor, the wardrobe was reattached to the wall with some screws missing, the inside panel of the wardrobe was broken and not attached securely, the access panel to the tub was not installed as it was before, the seam tape on the wall panels was crumpled and torn, and there were three tears in the linoleum in front of the slide out. Upon looking at the floor I found a screw that was left on the floor under the slide out where the tears were.

Immediately, we called Camping World and complained about the damage. A shop supervisor by the name of Don came to our house and looked at the camper. He admitted that there was damage and assured us that Camping World would fix it. Upon looking at the outside of the camper I found a loose nut on the mechanisms that support the slide out. It also appeared that the slide out mechanism had been moved as there were paint lines now visible on the mechanism. We then noticed that the slide out was closer to the front of the camper. Don stated that to the best of his knowledge, that Camping World did have the warranty contract for R-Vision. He spoke to Lee who supervised the repairs on our camper and advised him that we were not satisfied with the repairs.

On January 28, 2008 Lee called my husband and assured him that the damages and repairs would be corrected. On January 29, 2008 he sent a driver to pick up the camper and take it back to Camping World.

In order to repair the camper, they removed the entire back wall and put it back on.

My husband then called the manufacturer of our camper to find out what the procedure was for repairing the back wall. R-Vision informed him that to repair that type of damage you don't have to remove the entire back wall, you can, but it is not necessary.

My husband went to Camping World to check the progress of the repairs during the week. They spoke with him about putting carpet down over the linoleum to cover the tears. To repair the linoleum, they would have to cut and patch the linoleum. We agreed to the installation of the carpet. The carpet was ordered.

We then went to camping world on Saturday February 2, 2008, to check the progress of the work. Lee told us he was waiting on the carpet to come in to make the repairs.

The following Saturday February 9, 2008, we went back to camping world to check the progress of the repairs and nothing had been done. We then spoke to Don and advised him that we did not want Lee or his shop worker that performed the repairs to touch our camper any more.

In reviewing the insurance estimates, we notice discrepancies in the estimates compared to the work that was done. Lee called our house on February 12, 2008, and left a message for my husband to call him. My husband returned the phone call but kept getting put on extended hold. He went to Camping World on February 13, 2008 and was greeted by Lee and his shop worker. They tried to tell my husband that the camper was like that when it was brought in to their shop and that the wall was made that way. My husband then spoke with the manager( I think his name was Cliff). Cliff then assured my husband that he would oversee the repairs/corrections and the camper would be fixed. He also stated that he would review the bill.

I went to Camping World on Saturday February 16, 2008 to check on the progress of the repairs. A shop worker named Rick had been assigned to my camper for the repairs/corrections. When I approached the camper no one was around and the bottom panel on the back of the camper was removed. It did not appear that any repairs had been made. I spoke with Lee who informed me that Cliff and Chris were reviewing the bill for the repairs but neither of them were there. I was there for approximately 1.5 hours and approached my camper twice and never saw anyone working on it.

On February 21, 2008, my husband stopped by camping World to check on the camper. Upon his arrival he was told that the repairs were completed, and that they owed us a refund in the amount of $522.00 for repairs that were not done. They then told my husband that they did not touch the slide out and that was how our camper was brought to them. They also stated that they called R-Vision and the person that they talked to stated that the wall sits like they have it and not on the floor. (however none of the other walls in the camper are like that) My husband told them he would have to pick the camper up Saturday as we use my truck to tow it. He then left Camping World.

When he arrived at home he decided to go the same day and get the camper. He called Camping World and told them we were coming in two hours to pick the camper up. When we went to pick the camper up, everyone was supposedly in a two hour telephone conference and would not come out to speak with us. They told Denise (service writer) that they were not refunding the money for repairs that were not done. Upon preparing to tow the camper home. I found another loose nut on the slide out (that they didn't do anything to) that I had to tighten before pulling the camper home. Denise did witness me finding and tightening the loose nut.This is the second nut that was found loose on the slide out.

When we parked the camper, we opened it and noticed that the carpet was on the floor but it does not appear that they did anything to put the wall back in its proper place, they secured the broken panel back into the wardrobe, installed all of the screws for the wardrobe to secure it to the wall, they cut the access panel for the tub to fit the hole but it is still installed improperly. The front slide out now sits against the wall on one side and made and awful noise when I tried to open it. I only got it open 1/3 of the way and had to close it. I didn't want to break it. I also noticed that on the left side upper corner someone had scrubbed the panel hard enough that they removed some of the paint. There was a rusty line there where water drains off of the roof. There was also new caulking along the top of the camper. The top panel is also dented on the rear upper corner from when the limb went into the camper.

The slide out worked before we took it to camping world. My camper is a 2008 and we had owned it for only 4 months.

I got my camper back with more damage than what they were to repair.

Camping World - Albuquerque,NM May 02,2007
Aaron Aragon - General Manager

At 8AM on April 23,2007, I arrived here for my appointment to install 2 window awnings on my 2006 National Seabreeze LX. Knowing that these awnings would have to be pre-ordered, I called at the beginning of the month and spoke to the service department at length to order the correct sizes and colors that would match the existing patio awning. We are full time RVers and would only be in Albuquerque for one week and I schedule the appt. for the first working day we were there.

On arrival, my appt. could not be found in their computer and I told them when I had called and who I had spoken to. My husband had called again on April 9 and added the installation of an air filter but they had no record of that either. We were told that it was lucky they had a cancellation that morning and should be able to get the jobs done by early afternoon. I was assured that our awnings were there and we left the MH and went off in our car to pick up friends staying north of the city.

We received a call a half hour later from the service department stating that there were no awnings there, as we had not prepaid for them. I was extremely upset and asked why a payment was never requested when I ordered them over the phone, and was even given an appt. and was assured they would be there on time. I asked to speak to the manager and was told he was busy but would call me back as soon as possible. In the meantime we turned around and drove 15 miles back to the store.

While speaking to the manager, I was informed that prepayment for special orders is their policy. That was fine with me but they apparently forgot to ask for it when I placed my order. I would have been more than willing to give them a credit card over the phone if they had asked for it. Now I asked how they could resolve this as it wasn't my job to know their policy. I asked for overnight shipping at their expense and the manager said it was impossible because no carrier could handle the 12 foot pole length of the one awning. Since we had reservations the following week further east, he said the only thing he could do is order the awnings then and have us drive to another location for installation and he would comp the installation charge of $80.00. I also stated that I wanted them to pay for the shipping charges for my inconvenience of having to go out of my way to another store location. He agreed and then went to the service department to write up the new charges.

The new bill reflected a savings of only $100.00 over the original bill of approximately $800.00. Upon closer inspection, we did not have the same figures I was quoted on the phone. My original quote for the awnings was $998.76 minus $199.00 for discounts and President's club savings. He stated those figures were wrong and how did he know where I got those numbers from and also that I probably heard wrong over the phone. I told him why do you think I wrote everything down that day including who I spoke to etc. He said the original bill would have been approximately $1000.00 and he was comping $300.00 for shipping and installation. I had been quoted $72.00 for shipping 2 awnings and $80.00 for installation less the President's club discount. He handed me a reworked bill and told me that was it, take it or leave it and you and I are finished.

To sum it all up, I expected to pay $800.00 for this job. I did everything necessary for this appt. and Camping World dropped the ball and offered me $100.00 for my inconvenience, 3 unpleasant hours at their store that morning, and a lesson that the customer is NOT always right and as a result I will no longer be a customer.

Sincerely,
Patricia Weber