Today, Feb. 4, 2011, I received an "Important Notice From Canada Post - Confirmation of Change of Address or Hold Mail Service" notice and it's addressed to the previous owners of my house who moved out six months ago. So, the previous owners have paid for and entrusted Canada Post to handle their mail forwarding and Canada Post has just notified me, the wrongful recipient, of this. How unprofessional and incompentent. Here's the kicker. The notice bears this phone number to call and this is what it states, "If you have NOT requested either of these services, please report this matter by calling our toll free number at 1-800-267-1177." So, I call 1-800-267-1177 today (Friday) at 1:45 p.m. and you know what I got? I got an automated message telling me that... "we're experiencing higher than expected call volumes and we will NOT be taking your call today. Thank you for calling and have a nice day." and their automated system proceeded to hang-up on me. Now, does this give you the impression that Canada Post seriously manages their, in their words, "Important Notices"? To make matters worse, I attempted to email a complaint to them and yet, every "Contact Us" button I clicked on simply gave me a bunch of FAQ's with no contact information but, rather, more links to more FAQ's just in case the first round of FAQ's didn't cover it. Of course, none of them did.

Seriously, this has made me realize that Canada Post is not trustworthy and that they simply do NOT care about the inferior services that they're providing. The attitude has been clearly demonstrated as, "We don't care about your complaints and we don't want to hear them either - Go away!"
To that, I say, "You got it!"

For a long time now I have been unable to persuade Canada Post to deliver parcels to me even though they have been well paid to do just that. I live in an apartment and I am being punished by lazy Posties who refuse to make the effort to just ring the buzzer or even try to knock on the door. I have complained to the Post outlet given on the notice but they are Pakis who just stand there with a glazed look on their eyes and do not attempt to find my mail unless I pretty much point out the package to them. Is there some magic thing I can do to compell Canada Post to deliver the mail they are paid to? Who can I talk to in person at the post office? Yesterday (Dec 17) I waited all day for delivery only to yet again be foiled by the elusive postie who stealthely hangs the notice card and flees. As per usual they did not tear off the label that should be applied to the parcel so of course when I went to the post office to try and get it the Pakis refused to even look because the label had not been applied by the Postie. They told me to call the 1 800 number which of course just tells me Canada post is closed - please try later. I tried again today with the same results. I guess you are closed alot at this time of the year but the recording doesn't even tell me when you might be open next. I tried to track the package by phone but your system would not take the id number I have. I also tried online with the same refusal given. You guys are the PERFECT "no" machine. Can anyone tell me how I can start ACTUALLY getting the mail I pay for? I have spent many trips in the last couple of years going to the office where my undelivered mail goes to and often I come away empty handed because the Pakis can't be bothered to put in any effort to reach down and pick up my package. The frustration I experience is considerable and you guys should owe me quite alot of money back since your failure to deliver. I am leaving for holidays and expected this very important package and now of course you guys screwed me yet again and by the time I get back my package will be sent back again. That is the cruelest irony: often my undelievered package sits there so long because the Pakis can't find it and then it is sent back. I doubt very much anyone will call me but I am requesting a call from Canada Post to see if they might try a little customer service since they have been well paid for it. Again my cell is . My latest package which can not be tracked (as usual) The delivery person put no information of any kind on the notice. No time, why it was not delivered, didn't tear off the label so of course the post office where it is supposed to be said they can't help me. You guys are not reachable by phone so I am reduced to having to send e-mail. Your goal is Customer Service?

CANADA POST sucks...

Thieves are all employed there.

Go to hell!!!

You thief stuff that belongs to someone else!!!

Unionizing government employees just encourages rude behaviour and overall poor employee performance.

There were two elderly Canada Post employees behind the counter that were clearly having major challenges with the tough-screen console and blamed me and my child - the customers for their shortcomings. I was trying to ask a question if a piece of paper added to the parcel would change the cost and the employee "sshhhssd" me. After a few attempts in getting an answer to my question - they finally answered me in a very exasperated and "dismissing" tone. As if my question was irrelevant and outright silly.

I pointed out that they were being very curt and abrupt. One of them said because it was all of a sudden too noisy - there were only two customers!

If they can't handle two customers and would put the blame on their customers for their poor behaviour - how about providing the employment opportunity to other people who would actually appreciate the work they do.

A small package (about 500 g) was mailed from Scarborough, Ontario on Thursday March 25 to my address in Edmonton, Alberta. It hasn't arrived as of Thursday 8 April. When checking the tracking number, I was horrified to find that the package had arrived in Edmonton postal depot on Saturday 3 April, and finally the item was sent out for delivery on the 7th. Having not received it as of 5.30pm on the 8th, I phoned the Canada Post and received no satisfactory answer, except I was advised to contact the sender and put a trace on it.

Imagine the package is sitting somewhere a few blocks from my home for 5 days, and Canada Post was unable to deliver it.

They are eager to raise the postage rates regularly, it charges one of the highest rates in the world for letter mail and parcels, and the lowest speed in delivering them. Perhaps the only country that charges GST on stamps, and charges $5 for delivering customs parcels. It is time to replace the greedy heads of this inept crown corporation with people who can afford a little care towards its customers.