Alright so the jist of this complaint is to reveal what Smiths Falls Canada Post office is really all about. <br />
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My fiance receives checks EVERY WEEK for him to get to school and also support himself while he is in school. These checks come straight from the Ministry of Finance in Toronto. Since my fiance and I have moved from Perth to Smiths Falls we have had problems left right and center from this ridiculous and pathetic company called Canada Post. We have waited days upon days for his money to get here, which by their "Standards" should take UP TO 3 BUSINESS DAYS, not a week!<br />
We still have yet to see THREE checks that went missing since last week. He has missed a week worth of school all because of this crap, if he misses a certain amount of days he does lose his school and funding. <br />
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We have made phone calls to the customer service but, no surprise, they don't give a rat's ass about anyone but themselves. All they say is that "Those are our standards, we make no gurantees on that" or "There's nothing we can do" BULLSHIT there's nothing they can do. They can actually get off their asses and do some dman work. They shouldn't have "standards" if they can not stick to them. We have even received a call from the supervisor of the Smiths Falls, Ont. Canada Post branch. This woman was so rude to not only my fiance but to myself as well, she hung up on him while he was in the middle of talking, she yelled into the phone while leaving a voicemail, she did not do a god damned thing about this issue. <br />
We are getting pretty sick of having this happen time and time again, once or twice yes it can be seen as a mishap, but THREE OR FOUR TIMES now..no no NO, that's an issue that needs to be investigated. <br />
I mean, how can someone rely on this type of system? <br />
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Not to mention that it's not just his checks that have been late. My mother who lives about 20-30 mins away from me sent a jury notice via Canada Post to my address, which I did give to her correctly. That was back in Sept. of 09, it's now JAN. 2010 and still nothing. We called just before Christmas to see about the checks and the jury notice, the supervisor at this Canada Post office had the nerve to blame a letter mailed back in SEPTEMBER on Christmas and the Christmas season. Last time I checked the calendar, Christmas doesn't happen in September. I let the Customer Service know about how rude she was and how she pulled her little stunts on us to make herself look good..and stupid...all they did..yea you guessed it again..A BIG LOAD OF NOTHING! I hope someone from Canada Post actually reads this, if there is someone reading this from there..here's a little side note..KISS ME ASS AND ACTUALLY START DOING SOMETHING ABOUT ALL YOUR MISTAKES! Yes, that does require actually moving and doing some work. It's a job not a god damned social! If nothing is done about this issue, the Minister of Finance will be the one making the phone calls to Canada Post instead of us. Let's see them try to suck ass then!

Apparently some Canada Post employees expect a tip over the Christmas period. When my mother (a senior) was too naive to pick up on the Canada Post lady's innuendos in the conversations when my mother was out walking she (my mother) got a cute little package in her mail box along with her mail Jan. 04/10. It was a piece of styrofoam wrapped in Christmas paper with a bow. Indicating a lump of coal and her displeasure from the Canada Post lady. When the Canada Post mail lady spoke to my Mom previously on her walks she indicated how she liked working the neighborhood at this time of year as she would get a bottle of wine or chocolates. How outrageous. Canada Post gets a good wage. My senior mother does not and would rather donate to the Food Bank. To be this petty and small is unbelievable.

Are there ways to stop Canada Post from charging ridiculous postal rates? For a parcel less than 5g, I need to use the parcel weight cost, instead of the letter rates, just because the height is more than 2cm.

In addition, the rates are ridiculously high. Are there no ways to stop them from this? It is killing small businesses, espesically online business.

Which authority is best to approach for to highlight what Canada Post is doing to them?

I frequently mail IDENTICAL oversized letters across Canada. Almost always, the Sask-destined letters are returned with insufficient postage when all the out of province destinations are processed okay.

I KNOW the letters meet the size, and weight restrictions for the specified postage, and yet Canada Post returns them with different additional requirements each time. Incompetent bozos.

Ordered a package from the US on Marc 12/09. It was shipped by USPS-Int until it reached Canada - where it was then handled by Canada-Post.

The package arrived in town here, but was "returned to sender" immediately only on account of having no pob number included in the address.

In a town of just over 5400, you'd think that "they" could've at least had the "consideration and courtesy" to look up the street number and name in their databases, instead of just putting it back on the truck and returning it back to the sender in California. They probably would have located the pob number for it if they were decent enough to check. They didn't even attempt to make delivery.

Their "NO PO - RETURN TO SENDER" policy is a very irritating, inconsiderate, thoughtless and just plain LAZY way of managing parcels for delivery to Northern BC recipients.
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