To: The CEO/Owner/Director of Operations/Human Resource Director/Person in Charge of the Company


I have been doing business with CanadaMedicineShop.com for many years but this current transaction has been a NIGHTMARE. My order number is: 1976012. You processed my credit card on 12/22/2010. As of 1/19/2011 I still have not received my pills. When the order was placed I told the order taker that last year when I placed the same order it was delayed due to winter storms. I asked for this order to be noted “as soon as possible” and she said I would get it on time. 8 to 12 business days as stated in the Disclosure Document.
I spoke with a supervisor named Batul on 1/12 and she told me US Customs was checking all packages and that was causing the delay. She promised to place a tracer on the package and would call me in 2 to 3 days. She said I should have the product by no later than 1/18. She never called. When I called back asking for her she was not available and I was told that SHIPPING never placed the tracer. I asked when Canada Meds knew about the problem with customs and the girl ( Dana?)told me it started in November. Had I been told customs was a problem and I might not get the pills in 12 business days I WOULD NOT HAVE PLACED THE ORDER. On 1/19 I spoke to supervisor Batul. She was making excuses and lying to me about: Not calling me back about the Trace. Not telling me about US Customs when I placed my order. Telling me now about weather conditions. For every question and concern I asked her she responded with excuses and apologies but no truthful answers. One excuse after another. Offering me a refund on 1/25. Not a nice person. I am now forced to purchase medication locally at a much greater expense.
My intentions are to let EVERYONE know what a dishonest business Canadamedicineshop is.

I wait for your response.

Respectfully,

S. Nankin