COMPLAINT to Canadian Tire, Hunterhorn Drive, Calgary


On August 23 – 2008 I dropped a tire for repairing on front-right side. It was only deflated. Next day I came back for picking-up the tire and I went to Black Diamond, where I stayed one month to work. Next day I installed the tire back on my car and my steering wheel vibrate a lot. I couldn’t come back right away because I was very busy to my job in Black Diamond .
One month later I came to Canadian Tire to tell them they forgot to balance my wheel … They check it and they said : “Yes it wasn’t balanced”. After that my tire didn’t vibrate any more my steering wheel …
Now I ‘m asking you how is that possible to pay for repairing and balance my tire, and actually to not balance my tire … ?
On December 19 – 2008 I came again to Canadian Tire for a different tire, on rear-back side. I felt a big hopping (jumping) on my rear side of my car … I dropped my tire and I came back on December 21 to pick it up. I asked that person if it is something bad and he said “ It’s all right now …”
I installed it back on my car and … I felt the same big jumping … nothing changed …!!!
Next day, on December 22, I came again to Canadian Tire to ask what is happening …
I met Mr. WANE and I asked him why my tire it is not fixed and why they said “Your tire it’s very good now ? “
He said “It’s not our fault and maybe it’s something wrong with your car …
I said my car is good because I changed that “jumper” wheel with a different one and everything it’s good, no hopping …
I asked him why they didn’t check better my wheel and to tell me cannot be fixed ?
In that moment he became irritated and he told me “I have to deal with many people in every day, I am exhausted to explain to everybody …
I said “ I’m computer technician for a big store in Calgary and I’m dealing like you with a lot of people in every day, and If they have a complaint I have to explain them WHY and HOW ….
He became nervous and said : “ I’m not coming to your job to tell you what you have to do !! “
I said : “ If we cannot fix a computer we are not charging any penny and we explain why that computer cannot be fixed …. We never charge for a bad work like you, and then to lie that everything it’s OK … “
And anyway I never been nervous with a customer like you …
He started to talk loudly with me and he asked me if that tire is installed on the car …
I asked him why he is more nervous than me and why he talk louder that me …
In the next moment he said “ GET LOST “ and he left me slammed the door hardly ….
I was shocked … I never seen something like that in Canada …!!!

If I would be only half rude, nervous and impertinent like this guy I would be fired immediately
I cannot understand how you can have this kind of employees, incompetent and aggressive … This non-educated guy should go work hidden in a warehouse, not to work for you in a customer service position …
I think your standards and requirements regarding hiring people are very low …


Theodor Stoica December 23 - 2008