Dear Sir or Madam,

We are writing in reference to the car service we had at Canadian Tire, Kingsway Avenue, Edmonton. We had oil change done on September 21, 2008. After service on our way back to home we saw steam coming out of the Car's bonnet, on inspection we found the coolant lid open and all the coolant was gone and engine temperature went up too high. The mechanic who did the service left the coolant lid open, we returned back to Canadian Tire Kingsway Avenue and reported that. The advisor informed us that they will get our car checked by certified mechanic this time.

After waiting for more than 2 hours finally the coolant container was refilled, but since than the car engine started making hissing sound. So when we went back to Canadian Tire in couple of days, the mechanic mentioned that the problem is with the fan belt and pulley and needs to be changed. They said it will cost $ 180 (approx) and will take 2 hours to replace, we said to change it and came back to home in taxi. After reaching home within 10 mins we got phone call from Canadian Tire that they haven't got the part so it can't be done. We had to take taxi back immediately and we were told they will ring me when the part is available.

With the type of service, time, money and inconvenience caused by Canadian Tire we were very upset and decided to go to Ford Agency to get it sorted. Finally Ford mechanics get it sorted and fixed but it cost us $ 579.80

We are very upset with the type of service and inconvenience caused due to negligence of the mechanic which cost us lot money and time. Although the problem has been fixed but we are still not sure the amount/type of internal damage being caused to the Engine due to high Engine Temperature. Luckily we were driving at very slow speed because of that we were able to see the steam coming out of the Engine on time. If we would have continued driving the car at higher speed, it could have caused much more damage or may ended up in severe accident.

We have already reported the same to Mr.Brian Hansen (Store Customer Service), but nothing has been done sofar. We hope you can understand the situation and therefore we request you to look into matter ASAP otherwise we are left with no choice, except to persue the matter and exercise our consumer right in the appropriate legal department/authority.

Thanking you,

Sincerely,


Mrs Harpreet Kaur Matharu
Mr. Sundeep Singh Matharu
Address: 11205-125 Street, Edmonton, T5M 0M6
Phone: 780-455-5262 | Cell: 780-907-8090