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nekocanada
June 4, 2010
Battery meltdown
I purchased a 20in Yardworks battery lawnmower 2 years ago. It was great, loved it for my small yard, right up until the charger melted my battery. The smell was awful. I didn't know what it was at first. My husband searched downstairs because it was coming through the vents. Batteries aren't suppose to be soft. We called YardWorks. They said so magnanomously that they'd replace the charger but not the battery. It's past warranty, the fact that it's melted goo in my back yard is my problem. My husband told them that this is our first and only Yard Works purchase and that due to this situation we'll never purchase yard works again. They said "I'm sorry that we haven't lived up to to your standards but the battery is past warranty sir." So they've lost a repeat customer for a $200 lawnmower.
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July 13, 2007
It simply does not cut the grass properly!
Bought the Yardworks Cordless Reel Lawnmower (model ( 60-1535-8) in May 2007 from Canadian Tire in Winnipeg. Used it twice before I realized that buying this mower was a great mistake. It simply does not cut the grass properly. Called customer service to voice my complaint and was told that I could not get a refund or exchange because it was used. Sent an e-mail to head office asking for a refund and challenged their policy on used items, asking: how can one know if something works unless you use it at least once? Didn't receive a direct answer regarding a refund or exchange. The last I heard, Customer Service was going to send my correspondence to their buying office for review. I 'll be surprised if I ever hear from them again... I believe this is another stall tactic on their part. My advice: don't shop at Canadian Tire and don't ever buy a Yardworks lawnmower.
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