i bought this little steam carpet cleaner calledthe little green machine with the asistance of a store associate on june 22, 2011. she recommended this machine to me because she has never had any complaints with it. she also warrents me that if i don't like it, i can return it for complete refund (she said within a year but i read the back of the receipt it says 90 days) so i bought the machine. after using it twice i decided this machine does not satisfy my need becasue it's too small, has no enough suction and i have to bend down to use it. it's hard for my back. so i went back to the store and asked for a refund. customer service representative told me there is NO REFUND ON THIS KIND OF PRODUCT. i told her calmly that the associate told me if i don't like it i can return it for a full refund. had i been told that there's no refund on this kind of product, i would never have bought it. in addition, i returned the product with original box and all the parts with it. the customers service lady also said it's not in resaleable condition because it's been used. i was not only never been told about the no refund policy on this product, i was told the complete opposite. i left the store with the machine and went home to call their head office. unfortunately, the head office passed the hot potato back to the branch manager and he has still not called me back. i will be making another visit to see if i can talk to the store manager face to face. if this doesn't get solved in a way that satisfys me, i will never set a foot in canadian tire again.

bought an Air Conditioner from Canadaian Tire & after one use found it didn't cool the room as the box said. (up to 300sq feet) so wanted to returned it.. Because I had used it, it was non-returnable - How do you know you like something unless you use it! Unbelievable...a note for others...If you buy it from CANADIAN TIRE AND USE IT...IT'S YOURS...Embarrassed they have the Canadian name associated with the store!

i was given a mastercraft dremel/ rotary tool for christmas. upon opening the packaging it was noticed the tool was defected from factory, i went to return this item today with hopes of a replacement or re- emberrsment, the lady at customer service more less laughed at me and told me i was an idiot for trying to return it without a receipt, this after telling me that the tool did in-fact come with a three year warranty, she then proceded to take the serial# off the item and type it into her computer, and told me it was sold in 2009 which implys i am still in the right when trying to return this.. not sure if it's the lack of a replacement or the lack of respect i was shown as a customer who regularly frequents their store that urged me to write this complaint but in my eyes either way its a very unproffessional approach to take with a regular paying customer

I purchased a auto storage shelter, I then decided that it was to big for my yard so I decided to return it and was was told by customer service that she would have to get the manager .After waiting for fifteen minutes the manager came and told me that i could not return my purchse because the corner of the box that my purchase was in was damp! I TOLD HIM THAT THE INSIDE WAS RAPED IN PLASTIC AND THERE WAS NO DAMAGE .He then argued with me and told me that i could not return the item ! I I then tried to argue saying the item was not damaged. He then told me to leave the store with my purchase, I then got up set and he told me to leave or he was calling the police! Is this how you treat your cusomers! Never again will I or my family and when I get the word out to my co workers and friends will never shop a canadian tire on pinebush rd again!

Took my SUV into Crappy Tire, Kelowna, BC for an oil change as I was on my way out of town on a trip and running late, told the woman at auto counter I needed it right away or not at all. She checked with the service bay & said it can go stright in, ready in 30 min. I signed on the dotted line & handed over my keys- 1st mistake. Came back at stated time, not only was it not ready, they hadn't started it! Told me cars with appointments came 1st, but that wasn't what they told me 30 min prior. I was furious. When time to pay, they hand me a long list of items that were in terrible shape & needed doig right away, and tried to make me sign to have them done! I told them I would see them in HELL. Days later I get an automated message on my phone from the same C.T. service center, saying this same vehicle is due for an oil change! Are they screwed, or what? I wish someone would shut these bastards down once and for all! They are an embarrasment to the word "Canada" so DON'T SUPPORT CANADIAN TIRE!!!