I went in to the Auto center on Saturday afternoon to get a seasonal tire change over and oil change. It was completed after about 2.5 hours on this busy Saturday. As per the sign I let them know what aisle in the parking lot me minivan was in. When I received my keys they had no idea where it was parked. The mall was busy but they could have at least let me know my vehicle was in the Loblaws grocery parking lot. It was dark when I picked up the minivan and I did not not note any problems. The next day during the day I noted a great deal of black grease all over the floor mat, steering wheel and dash board. I took the vehicle in on Monday and the dealer got the same mechanic who serviced the car to clean the vehicle. After I got back to my place I noted two locking nuts missing on the passenger side of the vehicle and subsequently returned to the dealer. After no apology by either the duty service manager or manager and another 2 hour wait I received 4 new locking nuts. In fairness the mechanic who placed the 4 new locking nuts did apologize (even though he had no fault at all). The initial mechanic apologized for his inexperience. My issue is with managers who do not apologize or take responsibility or supervision or new employees. No phone call after the fact, no offer of compensation or good will for my many years as a good customer.

I had a winter tire on a rim which had been damaged by a pothole. I took it in to Canadian Tire in April, 2007, where I was told that while the rim could be hammered out, the tire had been damaged and should be replaced. It was a difficult-to-find tire (a Michelin) and the technician told me they would have to order one. I asked him to go ahead and do so as I would not need the tire until the following autumn. He said he would call me when the tire was ready, in 5 weeks or so.

Some 10 weeks later, having not heard from Canadian Tire, I stopped back in at the store. I talked to the same technician, who went in the back, rolled out my wheel and said he hadn't got the tire yet. He said that he expected it in 5 weeks or so. Again, I told him I was in no hurry. Again, he told me he would call when it was ready.

The fall arrived, and I went in to get my wheel. The counterman could not find any record of there having been a wheel. He asked whether the technicial had created a work order. I told him that I didn't know. The man then told me that there was nothing he could do, and that "if there was no work order, there was no tire". He did not check for the tire. I asked "what are my options then?". His response was "your option is to step aside". That ended our conversation.

I took the issue to the service desk. A man there took my contact information and promised to look into it and call me back the next day. Three days later, having not received a call, I visited again. I talked to the same gentleman, who told me that he'd referred the problem back to the counterman to had told me to step aside. That was as much as he would do.

Another 4 or 5 days went by. No call. I should note that within that time, I was able to go to Frisby Tire, order a new rim and tire, and to have the tire delivered, mounted and balanced. I had given up on ever getting the original wheel back, but was quite angry and decided to contact head office. I sent an email to the head office. Within an hour or so I got an autoreply saying that they were experiencing "higher than normal volumes" and that they would get back to me "shortly". Four days later, I received a form letter assuring me that, while their success was based on listening to the voice of the customer, there was nothing they could do for me, but that they had referred the matter back to, you guessed it, the original counterman.

Clearly, no-one, not the auto service counter people, the customer service counter people, or the head office people, have any interest in even looking for the item. The worst part is, it was an old rim and the tire was damaged - the total value of the thing wouldn't have been higher than $25 or so. In light of this, a more stupid series of decisions is hard to imagine.

I have never been a big fan of Canadian Tire, but I won't shop there again.

October 17 2007,

I had my vehicle fixed at one of the Canadian Tire stores (http://www.canadiantire.ca/)
and they put on a new gas tank on my car that was just over a year ago, the gas tank has a 3 year warranty but they claim only 100 days on labor.


I took my vehicle into the location nearest to me in North York, Ontario where I live
I went to the Lawrence Square Mall Canadian Tire Location.

http://www.canadiantire.ca/

LAWRENCE & ALLEN EXPWY, ON

700 LAWRENCE AVE W.
TORONTO, ON
M6A 1B6
Phone: 416-787-1203


They said that they were going to charge me $210.00 + GST to get the problem fixed just for the labor. The parts were going to be replaced under warranty. The labour is HIGHER then the part price! This is just stupid that they were going to charge me MORE in labor then what the actual part is worth. The Gas tank price is $182.99

I told him that this was still under warranty. He said that the part was but not the labor. I was speaking with the automotive manager at this location and this went on for a while I spoke with the owner of the store Phil and got absolutely no where with him.

The gas tank itself is only worth $182.99 this store is going to charge me more in labor to fix their defective tank then the actual cost of the part is going to be! This is just a RIP OFF!

What they are doing is charging me the full shop price to install a NEW one. Even though this is repair to fix a defective part that Canadian Tire installed in my car. And yes I had a copy of my warranty and everything with me and showed them that the part was indeed installed by Canadian Tire.

I asked Phil who is the store owner to do this at his cost and not the Mitchell book price because this was to replace a defective product that Canadian Tire put in my vehicle in the first place and that if they put a quality part on my vehicle in the first place that I would not have to be in there that day. Phil the Store Owner refused to do anything for me and was rude and very ignorant with me. And this is a store owner you may expect something like this from an employee but not a store owner!

A store owner should want to keep his customers but obviously not this one. He just wants to gouge his existing customers as much as he possibly can! I tried to reason with him and come to some compromise but he wouldn’t hear it.

The store was going to charge me 2 hours worth of labor just to drop this old tank off and put the new one on.

I asked the store owner Phil if he could charge me what it would cost to have his mechanic do the work knowing that the mechanic was NOT going to get paid that whole $210.00 + GST at best that mechanic would only make $30.00 - $35.00 per hour and since they were fixing a defective part that Canadian Tire installed why should Canadian Tire make money off repairing one of their defective parts.

Canadian Tire is laughing in this matter because they return the part back to the manufacture and get reimbursed for the defective part if I allowed them to change it out plus they are making money off of me for them to replace their garbage part! How does that seem fair to me that I am getting gouged out of all of this, I don’t mind paying the wage for the 2 hours for the mechanic to replace the part but why should the store make
a profit off of a defective part and the store ends up pocketing money out of this deal?

The store should have put parts into the vesicle the first time that were quality parts and they would
not have had to be changed after a year. That gas tank should last a long time a lot longer then
a year!

How does that seem in any way a good way to run a business? When the company first
Puts a part in the vehicle and then when it goes defective charge them the full price a 2nd time to replace THEIR defective part.

If you do the math at 2 hours labor and again the mechanic would only make $30 - $35 per hour.

$35.00 * 2 = $70.00 the rest of that money out of the $210.00 goes right into the store’s bank account, which would be $140.00 that would be going to the store’s bank account.

Why should any Canadian Tire store be allowed to make a profit off of a defective part they should replace the defective part at cost which would be the cost to pay their mechanic to do the work I would have been more then happy of they charged me $70 - $80 in labor to just change out the defective part. But instead they want to over charge me and gouge me in every way they possibly can!

Canadian Tire should want to look after its customers but instead it seems more like they want to rip them off! I know they have lost a customer I won’t deal with Canadian Tire any longer!

If this is a new install of a part sure charge the full so the shop makes some money but when they are going to replace a defective part from a persons vehicle that they installed and they know is not good then they should replace it at their cost! Right now the way Canadian Tire is working is that it is to their advantage for them to install parts that they know will break down outside the labor warranty and then they turn around and charge an absorbent labor cost in order to get the problem fixed. This is nothing more then high way robbery on the part of Canadian Tire and should not be occurring.

Obviously Canadian Tire doesn’t care about its customers and just wants to nickel and dime them as much as they possibly can and over charge them any way they possibly can! Well I am sick of it and I won’t deal with Canadian Tire any longer!

I tried to work with the owner of the store and come to some compromise on this but he refused to budge in any way. It had to look really bad with the two of us standing not that far from the front doors of the store with the two of us arguing out in front about this matter. That is something that the store would NOT want and just gives them bad publicity. Cripes I have spent more money in that store in the automotive garage and in the store itself that they have probably just lost money on this deal because they lost a regular customer due to the actions of this owner.

And when that didn’t work he tried another tactic he said that oh the car is “unsafe” and that he wasn’t going to release the car to me. He then suggested that oh we have a sealant that we can put on it and that he was going to charge me $30.00 for that otherwise he wasn’t going to release the vehicle from the garage.

And this was coming from the store owner! Who isn’t even a mechanic, he is the owner of the store and doesn’t even do that well but now he seems to think that he is a mechanic as well. He was simply doing this to spite me since I was giving him a difficult time that day about how things were being handled. Eventually he did release the car to me and I left that location and hopefully to never return there again!

Obviously I am not the only one that seems to have a lot of complaints about how Canadian Tire is treating people and scamming them and providing 2nd rate merchandise. It appears that Canadian tire has quite a long history of complaints against them too.


Here are other complaints related to this SAME store that I went to at
700 Lawrence Ave West in North York, Ontario, Canada

Installing wrong parts / over charging.
/URL removed/




http://www.bbbmwo.ca/commonreport.html?bid=1135830

According to the BBB at the time of writing this complaint this store has an unsatisfactory record infact the BBB

The BBB sent a complaint to this store and they never even bothered to respond to the complaint. Now that’s some really bad customer service on the part of the store.
Les Wall was the service manager in the automotive garage at this location and I am aware of him.

Over charging for work / parts yet another complaint about the Canadian Tire Store at
700 Lawrence Ave W.
http://www.complaints.com/2007/may/29/_problems_with_Candian_Tire_145080.htm


Canadian tire has a habit of brushing off complaints that get made by their former customers.

Appears that Canadian Tire really needs to improve its customer service, at all of its stores not just this one if you look at http://www.ripoffreport.com there are loads of complaints about Canadian Tire centers from all across Canada!

I can tell you from my personal experience that how Canadian Tire treats its customers is horrible!

From the research that I have been doing appears that this store at 700 Lawrence Ave W is owned by a company by the name of “J.Paul Cairns Enterprises”

Bottom line is Canadian Tire just SUCKS and I won't deal with them any longer!

Watch out when using the Canadian Tire electric car jack sold all over Canada... the pivoting support that contacts the car from underneath is made of cheap aluminum. It breaks in pieces as soon as you start jacking the car, leaving the whole weight of that side of the car on the slippery base that holds the cheap contact point.

Since nothing is preventing the jack from slipping away, the car can easily come crashing to the ground, or on your head or arm (if they are in the wheel-well) causing life-threatening injuries. I reported this to just about every car safety authority and auto club but the unit is still on sale at every Canadian Tire and nothing has been done about it.

Please contact me if you are injured and want to sue the company... they have been warned. So have the authorities.

David Remillard
[email protected]

I needed a new tire to be installed at Canadian Tire store #2422025 located at Kippling Avenue and Kipling (Toronto). I asked how I have to wait, the employee who was filling the paper work said, around 25 minutes, he then left and another one came and finished the paper work. I asked him again how long I have to wait, he said, 45 minutes. When I told him that your coworker said 25 minutes he said that he does not know what he is talking about. I told him as long as it doesn't go over one hour it's okay.
I came back after one hour and fifteen minutes and the tire was not installed yet. I asked the same gentlemen that he said 45 minutes what is happening. He said that I may have to wait another 2 hours. According to him the only employee who is working inside the shop made an arrangement with the supervisor and he is going on lunch before now, and when he comes back there is another car that needs to be taken care of before mine. I told him that telling me that the wait time is 45 minutes and 4 hours is unacceptable. I asked to speak to the store manager. The employee picked up the phone and called the manager. The latest said that he/she is not available at the moment.

I find that waiting for 4 hours for a tire to be installed is not acceptable at all, especially when I made it clear that I cannot wait more than one hour. I finished by waiting for one hour and fifteen minutes empty handed without even an apology.

I would like that Canadian Tire head office to look into this matter and get back to me.

PS: From the paper work that I signed the employee that dealt with me is: Andrew Simpson.

The plate number of my car is AZRY471.

If you have any questions, do not hesitate to let me know.

Looking forward to hearing from you.

Sincerely,

Lahouari Nimour