Just had an argument with the supervisor at my local crappy tire (Alliston, ON). I returned the paddling pool I'd bought for my 1 year old son for the second time due to it being faulty. In the middle of sorting out my refund, the assistant asked if I had my 30c canadian tire money. No, I said - what do I need that for when returning a faulty item? She said in that case, she'd have to knock 30 cents off my refund! I asked if she was joking and a supervisor was sent for.

Apparently, even though they give you the canadian tire money without you asking for it, they expect it back when you return an item, no matter why! I argued that as it was a free item they were giving you, they shouldn't expect it back. She said it was just the same as real money. What if it were lollipops they were giving away? I said. Would they expect them back, as the principle's the same? Apparently not. I left 20 cents out of pocket and an EX-CT customer...

I went to a Canadian Tire in Vancouver, the one located on kingsways and across from the blockbuster. I was there to purchase a new door lock for one of our suites downstair. My boyfriend any I have gone to Canadian Tire before and we usually receive bad service, but this was the worst. We walked into the store and spotted an employee. We asked where we could find the door locks and he said he had no idea. Fair enough. We wandered around and were able to find the locks. Looked at a few and found one we liked, but it was behind a lock cabinet. We went to look for someone who would be able to unlock the cabinet and just a few rows down there was someone there. We asked if we could get some help and he said no it wasn't her department. Okay fair enough. She sent us to someone else, same thing "it wasn't her department" . she then sent us to someone else, same thing " it wasn't their department". I went to the customer service desk and they paged someone for me and told me to wait there. so we did... no one came. and again we went back and they paged again... no one came. At this point my bf was getting angry. Finally a lady came and said that she was in charge of the people on the floor and that she would be able to help us. Then my bf said to her that she needs to get better staff or train her staff in customer service. He said that this was ridiculous having to wait a good hour to get service. He went on to say that this was stupid and the employees and the company are the worse he has dealt with. The lady got really upset and started yelling back in defense and then... she told us to F*** OFF... wow we were taken back... my bf yelled back and said that she needed to watch what she said... she said " you know what just F*** OFF". we walked away and went up to the front to talk to a manager... and guess what we had to wait, she paged twice and no one came. We were angry and we just left it took us almost 2 hours before we could leave the store empty handed. Thanks Canadian Tire thank you for your customer service. I will never shop there again.

I walk in to the store in Vancouver at 1st & Cornwall - 2 huge lines ups and only 2 cashiers open. Not a soul to be found to help anybody out. I persevere, get a bunch of things and wait at the front of the store in a line up for 10 minutes. Get tired, go to the back of the store. That cashier is doing a return... 15 minutes later, I am still in the line up. She has not looked up once to say "I will only be a few more minutes... or sorry to keep you waiting". I get tired and now go back to the front. 10 minutes later, I hear the cashier say to the guy in front of me that they now have a policy that any sale over $20 on Visa needs a drivers license. I have walked and have 2 Visa cards with me, no drivers license. I preserve... I now have an hour of my time invested in this store. The cashier has attitude and is policy driven. One of her peers tells her to go ahead and process the transaction but she is insistent on calling the manager (even though she has rung thru most of my items). The manager comes along and says "no dice - its our policy!"

So Cap Gemini - you may have implemented a CRM but that doesn't change the spirit in these stores. I actually think you want to go out of business! I can purchase thousands of dollars on the internet but not $120 at your store. No apology... no nothing. Just attitude. So clearly, the clerks passed the policy part of the training but have not yet participated in the Customer service part.