Canadian Tire

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Category: Other

Contact Information
Calgary, Alberta, Canada

Canadian Tire Reviews

Davev June 23, 2010
Riped off ,Mistreated & swore upon
I booked a vehicle canadian tire for repairs on the passenger side front flat tire and left to do some arrens with a friend I received a call from the service guy who said just letting u know that there is a ticket on your car for 150, disbelieving what i am hearing i said how can i get a ticket when u have the car, guys says u want me to fix the car or what i said of course.The guy hung up.Someone else called a few mionutes later says i am the guys supervisor u have to pay for the ticket i said its you who got the ticket why should i pay for it. the guy hung up
I received another call from the guy to pick up the vehicle as Canadian tire is not going to be fixing it, i am shocked at this time i said why the guy said because we decide who's car we gonna fix.Come pick up your car.
I wrote and served a letter of complaint to their location and picked up the key.
I received a call at a few minutes later and person identified himself as the owner of Canadian tire ; First told me to come pick up my vehicle and when the person overhearing the conversation, , told him that I have picked up the keys already starting swearing at me and said shove this letter up ur **** and ... ...

I am a devout Christian and may be its hard for some of you to believe have NEVER swore at anyone for anything, ( I have never even have drank even coffee).
I cant believe this bullying exercise at Canadian Tire, all the way to their owner.Not once i raised my voice with any of them, not once i asked something which was not reasonable.

I am very hurt with this whole ordeal.

I have consulted with a lawyer already they are quite expensive. I dont want them to get awa with this what should I do.??
Deefer8 June 12, 2010
Over charged for service work
Canadian Tire is the worst for auto service

I have a 2002 Pontiac Montana. On February 2010 the driver's side wheel bearing started to howl. At the time I was in Saskatoon, so I had the bearings done at the Confederation St. store. The service manager told me my options and I went with the economy bearing which are $164.00 a side, total cost $575. Seems like now-a-days you don't much for $164.00, because 3 months later they started to howl again, and it was very hard to steer the van, which is very dangerious. This time I was near the town of Kindersley. The bearing that went was on the driver's side. I suggested to the brainless service manager (her name is Cindy if anybody reads this) that both sides should be replaced. The parts have 1 year warranty and 100 days on labor. Being an ex auto mechanic, I would have replaced both sides, because if one wheel bearing is sloppy, the other side will suffer. I got the work done, however they only replaced the driver's side. I bet you can guess what happened next, two weeks later the passenger side wheel bearing started to howl. I made the mistake of bringing the van back to Kindersley to have them look at the van again. This time I asked them to install GM bearings (both sides) and that I would pay the difference. Well they did as I requested, however they said that they had to charge me $120 in labor install the parts because at this point there was no more warranty on the labor. I spoke to the manager of the store, he gave me a sob story about how he was doing all that he could, and how every Canadian Tire is independently owned. I made him aware they didn't fix the problem the last time I was there and I shouldn't be paying any labor charges at all since they didn’t fix the problem when labor was in warranty..
In short I had to pay the labor to get my van back, and the total cost was $764.00 and to top it all off, I lost 10 days of work because of this.

Please run away from Canadian Tire, they are a rip off.
Pablo April 13, 2010
Terrible customer support
My Noma Backup Power System 1800, which I purchased June 28 2008, stopped functioning properly and when I initially called too see what service was available and asked what the warranty period and was was told they would need a receipt before they could tell me anything. I tracked the receipt down and called back only to be told that it was past warranty and that there was no non warranty service available. I found it to be ridiculous that they sell a $500 item under their store brand that they can not provide support for and made me track down a receipt before they could tell me the warranty period. The only solution they had was to buy a new one or call the manufacturer. Based on this experience, I would not buy another Canadian Tire / Noma product again.
peevedcustomeragain March 29, 2010
Careless Service
On Friday March 26 @ 0800 hrs, I took my car in for an emissions test at the Canadian Tire on Rexdale and Kipling. I got my vehicle back around 0820 hrs and immediately proceeded to go to work. I drive about 60 kms one way to work. As I got on the highway and hit about 80 km per hour, my hood lifted and smashed into the windshield. Completely blocking my view. I immediately had to pull over as I was in the left lane and there was no shoulder on the left side. Luckily enough there were no cars behind me or beside me. Tow truck driver was not too far away so I had the car towed back to the Canadian Tire. The service adivsor was very defensive and rude when I told him what happened. He immediately stated that the mechanic had no touched the hood of the car. Arguing back and forth was of no use, so I went to find the manager. The manager did not know what to say or do so she went to find the owner. After waiting almost 15 mins, the manager came back with the service advisor and stated that the owner was on the side of his employees and they were not taking responisibility for the damage to my car. I immediately stated that I wanted to talk to the owner. He finally came and introduced himself. I told him exactly what happened and he said that he had spoken to the service advisor and the mechanic and that they did not touch the hood. He stated that the mechanic would most certainly admit that he touched the hood if he had. The mechanic has apparently been doing emissions test for over 25 yrs and has never had a problem with his work.
Anyone know how emissions test work with Canadian Tire?
I work at an independent shop and know alot of mechanics. They all say the same story. They have to get under the hood. Even if its just to confirm the engine size. Is this true?

I need to replace the hood, the windshield, the hood hinges and the windshield wiper hose after this incident.
Orestes E Malespin February 10, 2010
Exchange.
Last February 6th my wife bought a present for me. It consisted in a solder gun. She bought it from Canadian Tire in Sarnia Ontario (the only one in this small city) . Before she gave it to me, she removed the sticker that includes the price and at the same time the code bars. Of course it was a present, so I was not supposed to know the price. Unfortunately this solder gun was to small for my job (truck mechanic).
Next day I went back to the Canadian Tire store and explain them that I needed the industrial solder gun, so I wanted to return it and get the right one, of course paying the difference and showing them the original receipt. 45 Since I started explaining my situation, I felt the difference between me and the rest of the customers. My mother language is Spanish, even though I speak English, I should have accent, I don't have blue eyes, clear skin, etc. and they denied the transaction saying that they need the sticker where the price is included in order to make the return or credit. The name of the girl who took care of me is Lynn and is not the first time that I have problem with her (some friends mine have the same opinion) then I tried to talk to the manager (his name is Steve) and he was worse than the girl.
My question is: Why when I try to return or exchange any type of tool I have the same problem, even if they are lifetime guarantee ? Is it discrimination? Do they practice discrimination in this store? Why only with customers who are minorities like me? . I asked to one of my friend who is a "real" Canadian to exchanged for me. And guess what? There was no problem and nobody asked any question. At the end I feel like a second class Canadian Citizen in this country.
asu911 January 10, 2010
Checking policy
I bought skates for my daughter at Canadian Tire. I paid by my credit card and tried to get out, but was stopped by cashier. She asked me to show what was inside my box and for receipt. There were many people around and all they were looking at us like robbers. She said it was new rool to check customers boxes and she did it extremely slow. In receipt was something else I just bought in Canadian Tire and I put it to my packet. I was suprised she wanted to check my pockets as well. I called for manager and tried to explain how dare she ask me to check pockets but manager said it was new rool - you have to show your pockets...I refused speaking with them and showing enything and told call to police. They didn't call and let me go. I'm 40 yers old man with a master degree and never never in my life was insulted like this...

Canadian Tire service is horrible.
Their new rools are against people and for insulting people.
The new return policy is again against people.
P Gundlock December 6, 2009
faulty hinge on Jazz camera
Jazz digital camera purchased Feb 4 /09 - hinge on screen has broken and camera cannot be used. Canadian Tire has refused to replace camera with another - six months - carefully cared for - what a quality product !! Jazz DV 179
C. Benson September 24, 2009
article advertised as being on sale
We purchased a set of luggage in early September, 2009, which was advertised on the floor as being on sale.

My husband paid by charge card at the time, and did not check the amount charged at that time.

He didn't realize the FULL price had been charged until his charge card bill was received some time after the original purchase was made.

This same article of luggage had been advertised as being on sale in all fliers sent out by Canadian Tire since the beginning of September, 2009.

He went to Canadian Tire this AM, presented his bill of sale, as well as an accompanying flier. Canadian Tire refused to honour the SALE price which I find unacceptable!!

This practice should be investigated, and customers reimbursed for overcharging of an item which is quoted as "BEING ON SALE" !!!
Narvinder September 14, 2009
Bad customer service
Today we went to Canadian Tire in Surrey, BC at the Scott Road location to purchase a vacuum cleaner I looked at the display models and then decided to buy one but the one I decided on was not on the lower shelf so I asked one sales man to help he said" I'll go find someone for you" so I went back and stood in the aisle waiting after standing there for at least 25 minutes I went to see if anyone was even coming so I see a sales lady walking by and asked if she will help she just walked by saying yeah, yeah I'll be back so again I stood there in the aisle but no she didn't come either I was so mad so I decided to leave the store when a lady asked me on my way out " oh did you still need help" I turned around I was so mad at this point I told her "No, not anymore as I am leaving to Walmart to purchase it and she just walked away without even apologizing or anything I felt that there was some racism behind this
michael jordan September 12, 2009
poor service
i just bought a bike from canadian tire on the south end of red deer, when i got it i never relized that it had a bent rim so i brought it back and asked them if they would replace the rim so they took it and apparently they rebent it, but when i got the bike back from repairs now the gears stick and the back rim is bent and the front rim is still bent there is this clicking noise when i pedal, i havent even had it for a week now and there telling me that its not coverd under warrenty, when it was 3 days ago, i cant drive the bike anymore untill its fixed and its my olny way to work, they wont give me my money back and they are refuseing to fix it,
i dont know how this is going to help me but if they dont fix it i'm going to have to take things into my own hands, , and if that happens it wont be good

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