We were in need of new tires so we got our two back tires changed at Canadian Tire. First issue was I had to wait from 5:00 p.m. to 8:30 p.m. to get the job done which I felt was too long of a wait when I was told it'd only be an hour. Then a few days later, my husband drove the car down a main street over a bridge when the rear tire completely fell off. Luckily he ended up in the other lane with no on coming traffic. Sad to say, we were not thinking (we were getting married the following day and had a ton of errands to run for the big wedding) and called Canadian Tire instead of Manitoba Public Insurance. Canadian Tire offered to have the truck towed to their shop where they 'diagnosed' the problem that someone tried to steal our tire and thus a bolt was missing and that was the reason why it fell off. I don't believe that for a minute given that our truck was an older 1997 rusty truck. The rims on the tire were scratched and rusty. Also, it was the older tire that was switched to the back as it still had some 'life' in it.

I say if you want to get your car done right, take it to the right people/mechanics!

I had to return back 2 things I bought a day before, because neither did fit. The clerk told me they don't refund because they were opened.. but they can give me a credit THAT I MUST USE RIGHT AWAY!!! They send me back in the store to buy something on that credit with one hour before they close.. I tried to get an extension from the store manager, to use the credit in the next days, nope! I told them that there is no such policy listed nowhere and nobody told me about this when I bought them in the first place.
The manager stated that the Canadian Tire store is privately owned and that it was at each store's discretion on how they're going to refund! Finally I was to irritated to be able to buy anything for that amount. I'll never buy from CT unless is for emergency only!

I went into this CT store, (after boycotting CT for over 10 yrs for a similar fight, which was never resolved by head office), at approx 6:12pm on 12/17/08 to purchase a dome light bulb for a van I just bought and have a key cut for same, I was helped by 2 very nice helpful young men in automotive. When I tried the bulb in the parking lot I found that it was something more than a burned bulb so I went back into the store to rtn the bulbs and buy a wiper blade, which i had forgotten to purchase the first time, after being sent back to automotive to varify the rtn I was told at rtns that I needed to provide my phone # for a rtn (same fraud excuse crap) I refused, mgr called to rtns, same crap from him, refused to rtn without phone#, how the hell would they know if I gave them my real #, so I left the store without my refund and I will not be back, they expect you to cough uppersonal info or lie to them, I have a real problem with a Major corporation forcing me to- a:give up my privacy, b: lie or c:lose my refund. Steer clear of canadian tire if you feel the same as i do and lets show CT that stupid policies have consequences.

Took my car in for an mvi, swapping of summer tires to winter and an oil change. They said i had to leave my car there all day and they would shuttle me to and from the shop to home. Regardless of all that. They called me 4 or 5 hours into it and told me they changed the tires, the oil and that they found a broken bearing and a broken rear spring...heres the catch. They said they broken spring was connected to the lower arm by a bolt(which was seized) so they would have to replace both the spring and the lower arm. i said "cant you cut the bolt instead of replacing the lower arm" they said no its not that easy"
anyways...end result ...i picked the car up...paid $350.oo for tire swap, oil change and bearing for a wheel. they rejected my mvi and gave me a quote for another $1350.00 for the repair of my broken spring.

Get this...i got another mechanic to look at it...THE SPRING WASNT EVEN BROKE!..

i could not believe it...1 month before christmas. my kids almost did not have a christmas because of this. Regardless...the other mechanic found that all i needed was a set of brake pads, thats it. $135.00 is all it cost..

moral of the story is...dont go to canadian tire for car things...if you do...get a second opinion.

Earlier this month (November 2008) I went into the Canadian Tire Associate Store on Cemong Road in Peterborough, Ontario to get four new snow tires installed. I wanted their highly rated Goodyear Nordic tires. I was told they had them in stock but they could not make me an appointment to get them installed until a week later.
I was told the tires would be set aside and kept for me when I came in..and saw on their computer that they had been taken out of inventory. I asked the service person I she wanted me to pay for them now. I was told: no problem...they have been set aside for you so you can pay when you come in. I thought this was very good of them.
When I arrived a week later to get the tires installed I mentioned that the Nordics had been set aside for me..and left for lunch while the job was done.
When I returned I saw my car sitting outside and went over to look at the tires before going in to pay. I saw that the tires that had been installed were NOT Nordics but a cheaper tire.
I asked the service what happened to the Nordics I had set aside. I was told that someone must have sold them to another customer.
I then told the service guy I wanted the other snow tires taken off and my summer tires put back on. This was done and I was given a refund.
I would have thought someone would have called me to say the tires they put aside had been sold and would I like another brand...and it would have been nice if they had asked me the same thing before installing a different tire.
This is lousy customer service and a resulted in a complete waste of my time and theirs.
The other stores in the Peterborough area were all out of stock on the Nordics so I went down to Bowmanville where I was treated very well and had a new set of Nordics on by the next day.
I have also sent my complaint to the store.