In april past I bought 2 windshield wipers and june 3rd one of them fell off as I was driving down the highway on Vancouver Island. I had to pull over in the rain and take it off and drive in the rain to Canadian Tire in Duncan. One of the managers of the automotive dept. inasmuch told me if I didn't have a receipt I was out of luck, she gave me an 800 number and they they had the same attitude.

I then called North Vancouver where I bought them and again got blown off. It's raining today and I have dr's appointments and it's very difficult to drive even to go somewhere to buy a new one.

I am 63 years old and am not trying to scam anyone, I just want what I paid for. Shame on Canadian Tire for making me feel like a thief, it definetely will change my mind about shopping there ever again.

The following letter contains events that happened at the Canadian Tire south, located at 2510-50 ave. Red Deer, Alberta.
On April 26, 2008, I brought my PT Cruiser in to this location to take advantage of the “deal” at Canadian Tire where I purchase tires and receive a free wheel alignment. I received the tires. Terry Hogan put them on and also made the deal with me. First, I was lead to believe these tires were priced at 89.00 each- I paid 97.86 each. I also paid for the labor and other things until the bill came to 518.97. I didn’t expect that but I paid it. I was then told that I would have to bring my car back for the wheel alignment. Three days later I’m still trying to get it into the shop (after traveling 2 different days into Red Deer from Bentley, hoping they would fit me in somewhere). I tell “ Dan”(the name he gave me- @ 22 years old, very rude) that I put a lot of miles on my vehicle and would like the “free” wheel alignment done. He finally told me to bring it in at 3 pm. I did so and met “Dan”. He told me my alignment would take 2 hours (Terry told me ½ hour). I told “Dan” that “my” mechanic said it would take only ½ hour. “Dan” was not friendly. Fine- I needed my car done. He told me to pick it up at 5pm. I left him my cell # so “Dan” could reach me if there was any problems, etc. At 4:52 pm. He calls me and says that the Tie rods and the bushings need replacing (843.53$). I was just steps from the door of the store and went in and asked “Dan” how he figured that. “Dan” got feisty again. I ended up leaving without a wheel alignment, very embarrassed because of his tone (a couple of children were standing there) and he also told me I couldn’t have a wheel alignment until I got this work done. My car had just come from the shop and my mechanic told me that all I needed was new tires and an alignment. I had shopped around and found that Canadian Tire seemed to have the best deal and also I thought they would treat me well (there seems to be a problem when a woman goes to certain mechanics). I brought my car to my mechanic, again, he put it up on the hoist, again and said there’s nothing wrong- again. After missing days of work (because my vehicle is my job), no wheel alignment and spending way more money than I could afford---I am now writing to you. I usually don’t complain and I don’t know if you can do anything about this but I thought it was something you would want to know. My husband nor I will not shop there again.

Thank you for your time.

I took my 2004 civic in to get them to replace the wheel stud a $2.97 part and was quoted 1/2 hour which should come to about $50.00 when i returned to canadian tire an hour later they said it took 2 hours and charged me $200.00. I phoned the manager and he said them are the rates and there is nothing he could do about it and then hung up. I phone about 15 other shops and most of them said $30.00 max highest was $50.00.

This is absolutely ridiculous. I hope everyone stops going to canadian tire.

I have made my last trip to Canadian Tire. A few weeks ago I purchased several items from a local CT. I made it as far as the parking lot when I realized that one of the items was packaged incorrectly -- the contents of the box were not what they should have been. So I went to the return desk. The woman working the desk was the same cashier who had sold me the product not five minutes earlier, and she remembered me. I had the original receipt, the original CT money, even the original bag (not to mention the debit card I had just used to buy the item), but they insisted they needed photo ID to do a return. Nobody, including the idiot "manager" who was called, knew why they collect the information, what they do with it, or how long they keep it. Ultimately I was able to return the item without showing my driver's licence.

Yesterday, however, I had purchased an item from a different location and went back to exchange it for a higher priced item. Once again, I was at the same store where I purchased the item, I had the original receipt, original CT money, the debit card used to purchase it, even the original bag, but they insisted on ID. The manager came and gave me what seems to be (from reading this site) the standard nonsense about "fraud, " telling me they keep the information for 2 years and use to it see if anyone is making "too many" returns.

Following a huge fight they ultimately refused to do the exchange without photo ID. Not wanting to give them any more of my money than I already had, I relented and provided ID, but I won't be back.

And all this for an item costing less than $10.

I bought an electric bike at Canadian tire and was totally unhappy so I went to return the product after two days.
They refused, first the girl that works at the counter looked at a book and said that this is non returnable - when I asked her why it's not on my receipt or why I wan not informed before buying it she said "our return policy is none of the customer business"
I spoke to the manager and got a negative answer.
The next day I spoke with the owner who called me a layer and that her employee told me its non returnable.
This product is available to purchase on line with no note what so ever about no return so what if I would buy it on line what excuse they use then?
Also the owner said that on the receipt there is a condition "some restrictions apply" - well that mean that they can get out of any warranty or return for any product.
Beware of this shit tire and DONT ever buy from them.
I'm going to court with this guys and a picture I took from the store saying "we stand behind what we sell & easy returns save your receipt"
This is the worst service I found in Canada and suite 3rd world countries and not the 2nd large chain here.