I had a remote starter installed at CT 4 months later the remote display was all scrambled I looked at the warranty and it said there was a 1 year replacement, I went to the service department and waited in line when I got to the service desk the manager told I had to go to parts, over to parts and took a number, finally I got to speak to Chuck I explained the problem and he said you have to go the service center I told him that’s where I just came he phoned the manger she told him to order another remote, Chuck was hitting keys on the computer than turned and walked away I assumed he was going to get a remote, 15 mins later Chuck returned with the whole remote starter kit, I told him all I need is the remote he said sorry that’s the way they come and we went back to the service desk, chuck dropped off the package and I stood in line to talk to the manager, two customers and 15 mins later she looked at what Chuck dropped off and said all you need is the remote, she called Chuck and sent me back over to parts, Chuck once again hits the computer and silently left, this time was only 10 mins when he returned he informed me they would have to order one, “fine lets order one” I said Chuck replied I can’t without the managers approval “fine lets go back and get the service manager to do that”, she can’t Chuck replied only the parts manager can order one and he won’t be in until sometime this afternoon, I’ll get him to phone you at home... that was two weeks ago and I’m still waiting I really don’t think he’s going to call