From: [email protected]
[email protected] To: [email protected]; [email protected]
Date: Tue, 14 Oct 2008 8:13 pm



To whom this concerns,
I received Verizon Phone and Internet in 2006 with the understanding in the future there would be Fios TV. In the mean time I received Direct TV as a bundle. During those two years I had some problems with Direct TV. Since I purchased this through Verizon, I called them and they said call Direct TV. On one occasion my bill went up $30.00. I didn’t know why or who I should call. So I called Verizon. They said please call Direct TV. So I did. They said they change there billing date, so I paid for ½ month extra. This as a customer is what I have been going through for the past two years. I feel that there is little to no communication between Verizon and Direct TV. Now, finally Verizon has come out with Fios TV which I have been o n the waiting list for 16 months. They called and I told them to install as soon as possible so if I have any more problems I can call only on company (Verizon). After I set up a date with Fios to install and had a date for installation on Saturday, October 11 I called Direct TV, cancelation department for procedures to cancel. The woman told me she would take $10. 00 a month off, I told her no that I wanted to cancel. She said boxes would be mailed with return address with postage. She said to call on the day you want us to cancel. I received Fios tv on Saturday, October 11 and on Sunday I call to cancel Direct TV. The man also offered the $10.00 a month off and when I said no that I had Fios already installed he told me that I would owe direct TV $125. for ending an early contract. I said what contract? The one I sign when I updated 1 of the receivers to HD was his answer. The guy who installed the HD never told me about the contract. But what is worst the lady that I called 2 weeks prior for procedures on the cancelling never told me=2 0about the $125.00 charge when canceling. If she had told me I would have stayed with Direct TV for the length of the contract. Why didn’t the first person I talk to tell me about the $125.00? Why didn’t the man who brought the HD tell me about a 2 year contract when I was signing for a box not a contract? Why when I called to order HD did they tell me about a contract? I feel as a reliable customer for 2 years that I was NOT informed and that the $125.00 be dropped. Thank you for listening.





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