I purchased this camera in October, shortly after it was introduced. I wish we had never met. The battery lasted for 10 photos and not the 200 that they claimed. Called Canon in November and they sent a new battery to me and if that wasn't the cause, then I would need to return the camera for repair or a new one.

In January, I was still experiencing the same problems, insured the camera for $200, ($13) dutifully returned the 3 batteries that I paid for ($65),
and their tech support said I would receive a new camera within 7 days and that a ticket would be issued - and be sure to send in my proof of purchase from amazon.com.

I called their office and someone who didn't seem to know the war was over told me to fax a copy of my proof of purchase - explained that I already had sent that, the batteries, etc. She had no clue. I promptly hung up and called customer no service and they dug around and came up with a ticket number. They told me that it might be a refurbished camera, they weren't sure. I asked to speak to a supervisor and told him that I paid for a new camera and that's what I expected to receive. I called yet another office and the rep said that a new one had been shipped. It arrived - refurbished and without the batteries that I had sent them.

I wrote a 9 page fax to the supervisor that I had spoken to, explaining that I refused to accept a refurbished camera, along with all the pertinent information. Hearing nothing from him, I faxed it again. I surfed around and came up with their President & CEO's name and telephone number.
Called their New York headquarters and sent their President & CEO the 9 page fax. Never heard a word. Sent it again the next week, asking for assistance.

I filed a complaint with the Better Business Bureau and two weeks later, I received a phone call from a sheepish person who offered no apologies,
other than to tell me that if I sent my refurbished camera to them, she would send me a new one, along with three new batteries. As a 'good will' gesture, she asked if I would accept a free case. Sure, why not, I had already purchased two and one more would add to my collection.

I looked at amazon.com's cameras again and spotted a Nikon that is coming out, 16 megapixels for the same price that I paid for this POS I have;
this one has 14 megapixels. I have no complaint with the pictures - just that their batteries won't hold their charge, their USB cable connection to my Mac isn't recognized and neither is the USB card reader.

Doing business with Canon has been a nightmare and I wouldn't do business with them again no matter what they were selling. They just don't care.

CANON the compcny making all sorts of electronic products makes the worst digital cameras on the market. In a five year period I have had ( 7 ) seven Mod S1Is cameras. 200.00 to 400.00 for these cameras. 2 ( two) Mod S3Is . Of 9 cameras I have two that are still functioning and Canon takes the additude that "It's out of warrenty so the consumer has to pay" Pure junk; will never have another item of any kind made by CANON.

I brought a Canon Multifunction printer on Dec 2010. Only in 4 months, the printer stopped working due to a paper jam. After I called their tech support, they tried to troubleshoot the problem on the phone, and finally stated that the printer needed repairs. I was presented 2 options

a. Take the printer to the nearest canon service center, where they will fix it.

b. Replace the printer with a refurbished one.

Since my printer was only 4 months old and it was supposed to be a simple paper jam, I told the call center rep. that I prefer the first option, wherein he gave me the address of a local Canon authorized service center in New York.

I gave the printer to the Canon authorized service center, who got back to me after a few days stating that I should take the printer back and they 'cannot fix the printer'. I had already spent $25 hauling the 30 lbs printer in a cab from 95th street to 38th street.

I called Canon back the second time, who confirmed that the printer was within warranty, but don't know why the service center would not fix it and rather asked me to "sort it out with the service center".

I called Canon back the third time, and this time the call center rep. responded that they had made a mistake. They thought the printer in warranty, but the previous representative thought it was not, so I was sent to a authorized service center. Didn't make sense to me.

Subsequently, she offered me a replacement refurbismed printer, but asked me to "get the printer back from their service center" and courier it to Canon. I requested with her that the malfunctioned printer is lying at their service center, so they should deal with getting it back from there to where-ever, since I should not be the courier service between Canon and Canon service centers.

The call center representative declined, and now I am stuck with having to arrange picking up the printer from a Canon service center (they sent me to in the first place) and ship it to Canon.

Under their warranty terms:-

"If shipping is involved, it is your responsibility to properly package and send the Product (at your cost) to the ASF, together with your dated proof of purchase and a complete explanation of the problem. A Product covered by this limited warranty will be repaired and returned to you without charge by the ASF."

a. It does not mention that their Authorized Service Facility (ASF) can deny coverage

b. And That I am thereby responsible for collecting the product from them which is still under warranty at my own cost.


What I am hoping for -

a. I get a replacement printer. It should not be refurbished as that could be much older than my 4 month old printer.

b. Canon should arrange with their service center for sending the malfunctioned printer back to whichever Canon center they would want it to. i.e. I do not want to be the courier-person to pick up the printer from Canon to ship it to Canon.

Recently bought new computer at BestBuy. They made special deal for new printer, a Canon MP 240, but made no mention of ink cartridge cost. Lordy, it uses two; a black (210) and one tri-color (211). They cost about $25.00 each. This is highway robbery. I've had the printer since later October 08...about 2 months and I've used over $100. worth of ink. Hell, they should just give the printers away!!! Really, something must be done to protect the average consumer dealing with this kind of deception. Who monitors it?FTC or???
I had an older model Canon, Pixma IP 4000, which used 5 small cartidges at a cost of about $20. for all in the after market ink industry. They worked fine for years! Nothing illegal about using after market either. courts have held that they do not void warranty. Like a car company demading that you buy EXXON gas only!!!

I bought a Canon DC last year. It works unsteadily, which means it stops sometimes automatically. It is very annoying!