I called a cab the other night. The driver was extremely rude. As I got out of the cab I dropped my wallet on the seat. I realized this instantly and tried to flag him back. I called Capital taxi to ask them to send the cab back. I offered to pay for him to come back. They refused. They said that there was nothing they could do for me and to call lost and found in the morning. Then they hung up on me. I tried calling again and they refused to help me at all. They hung up on me a second time. I called the police and they said they would do their best to help. I called lost and found the next morning and was told that they wouldn't bring a wallet in to lost and found. If they found one it would be taken to a police station but they wouldn't know which one or have any record of them doing this. I couldn't believe the was I was being treated. The cab driver stole my wallet. I know without a doubt that he did. What kind of customer service is that? This is not the first time I have had problems with this company. And I know of other people that have had problems as well. I would definitely not recommend using them unless you want to be treated rudely and be taken advantage of.