On 1/31/11, I contacted the asst manager at my Fayetteville, NC branch after checking my account online. I told her that $1550 of fraudulant charges were due to be deducted from my account by the end of business, 2/2/11 and asked her to freeze my account, not take the money out of my account. I told her that I had contacted the vendor who had taken the money (Prometric) and filed an appeal and that they had even sent me an email confirming I was not responsible, that I had never done business with them83742. She said it's Capital Banks policy to honor the vendor, (I guess not their customer - me!) there was nothing I could do but let the charges be deducted from my account, then file a complaint with the police department. I contacted Capital's customer service to confirm that this was indeed their policy and she said it was. Capital had from 1/31/11 through 2/2/11 to help but they didn't! No one, not even the sheriff''s deputy who came out to take my complaint, could believe they would do this!DO NOT DUE BUSINESS WITH CAPITAL BANK! They DO NOT put their customers first.