pplied for a Capital One card. I was approved and received the card. The card was activated and I had a number of charges. Then without warning, they froze my credit card. When I called them they said that they needed additional information by Canadian Gov't law to ensure that I am who I say I am. Thats fine but the credit card should not have been issued until they received this additional information. The credit card was useless for at least 4 weeks until the information came n the mail. Then I spent another two weeks asking how Capital One was going to make me a happy customer. Finally I cancelled the account. CAp One was going to offer me a $50 credit if I opened up a new credit card account with them. That is low. After weeks of not getting an answer, this is the best they can do. Switched over to TD Canada rust VISA and I am totally satisfied. They went out of their way to ensure I received my card.