It was a nightmare for the experience I recently dealt with Capital One bank.

At the beginning I had two CD accounts, one has balance about $16K, matured in July, another about $44k., matured in August. After CDs expired, I transfer both CDs’s balance into a new opening Money Market account (actually the bank reused a zero balanced years old old MM account).

On 08/12/2009, a $15 penalty charge was applied to my MM account for the lower balance. I made about threes customer calls to finally get back the $15 wrong charge. Per customer representative, it was the beginning zero balance that caused the mistake. I still don’t know understand how that mistake could happen. Isn’t that every account always starts with zero balance.

While I was trying to correct the incorrect penalty charge, I found that my MM account have never got interest paid so far. For MM account, the interest is posted by the end of the month. I called the customer service to report the problem, and my nightmare started here.

- In first two calls, they seemed they just wrote down my problem but never resolved it.

- About one month later I made the third call to the branch where I opened account, the person promised to check my account and call me back, but I never get the call back.

- I made the forth call to customer service again, the problem finally got settled and I was told that the interest would be posted to my account a couple days later.

- Later I checked and I found the $33.79 IOD interest was paid to my account on 10/13/2009.
- $33.79, Is it correct for the total interest earned in my MM account? It doesn’t look right, not mention July, per the bank statement, the average balance is about $60k in August, > 1% interest rate and $58K in September, 1.01% interest rate.
- On 10/15/2009, I made another customer call to report the interest calculation mistake. The customer representative very impatiently answered my question about the interest calculation mistake, and insisted, “Yes, It is correct, $33.79 is the year-to-day interest for the account. If you don’t believe, please come to the local branch to discuss it.” I don’t know exactly how the interest is calculated, but I know the basic math and the basic concept about interest rate. So I suggested the customer representative to do a simple calculation to see why the bank’s icalculation was not right. For the balance $60k, interest rate 1%, the monthly interest would be about $50 (($60, 000 * 1% / 12 = $50). But the customer representative didn’t buy it and insisted “That is correct.”

The interest is not big money. I am just so surprised on the bank’s banking mistake and poor customer service.

I have a health care loan with Capital one, I have been trying to get them to re-finance the loan so I can have lower payments. I have been having financial problems and need lower payments. My hours at work have been cut. I can't afford the payment right as it currently is. As a result, I have gotten behind in my payments.

Please help

Long story short--they screwed me out of four $35.00 bank card nsf charges to the tune of $140. I closed my account and am paying a personal loan off as quickly as possible by check (it was on auto-pay through Cap One) from my new bank, Red River Bank of Pineville, Louisiana. They eventually sent me my $140 by cashier's check in the mail (woolly bully). My problems aside, I went online and found out what a truly horrid organization they are running. Their credit card practices (I don't have one, never have, don't want one) are a legal scam. I hope they fail in Louisiana soon--we have enough problems in this state already. Maybe we should all go back to putting our money under our mattresses and paying everything in cash like in the "good ol' days". Wish I could say I was kidding on that one!! Thanks for hearing me out.

Suttell & Associates have violated the FDCPA on many counts in trying to sue me. One is that they are saying they are Capital One Bank when they are a debt collecting law firm. The debt they are trying to collect was charged off 2005, and they filed in 2007 as Capital One vs..., it is my understanding that legally they can not be both creditor and assigned the debt. Also, there were false payments posted for on credit report for 2006 and 2007 to keep debt active. S & A looked into my credit report without permissible reason. Also, S & A would not furnish more than a few statements with a high ballance, no beginning or end statements, claiming the Customer Agreement lets them collect with that, no need to explain. They never posted dispute on credit report. Also, supplied questionable affidavit from a Capital One employee to verify debt, but could not be contacted..even by S & A at an Arbitration.

My husband and I have been with Capital One while it was still Hibernia Bank. It has become the most wretched bank we have had the misfortune of dealing with. Our checks go in as direct deposit every month and has for the past "umpteen" years. Recently our account went down to $0.00 and because we were NOT overdrawn they shut down our account without any notification to us whatsoever. Unknowing that this had happened, my husbands paycheck was sent to them. They said they sent it back. Because we get paid monthly and my husbands employer will only pay on a month to month basis we may be looking at having no funds until next month. We have children, bills, rent to pay etc. We talked to a Capital One branch in Dallas but since we opened the account in a different town they made us contact the other branch. Upon contacting them, they said they still had our check and to go deposit some money at any Capital One branch and they would deposit our check. The other branch worked toward a resolution but could get no cooperation from the branch here in Dallas. They would not even so much as make a phone call to the other branch to verify that the check was still in the possesion of Capital One. On another occassion, we were low on funds. My father was moving to another state to be cared for by his sister and was leaving right before Christmas. I had a small paycheck that I needed to cash so that I could buy him a gift and see him before he left. We went to cash it at a different branch here in Dallas. We were not overdrawn on our account but it was very low. They refused to cash my check and instead took it for a deposit saying that they could not cash it because the check was more than what we had in the account. I went to see my father and made my apologies for not being able to get him a gift. It turned out to be the last time I ever saw him. He passed away 2 months later. I realize that Capitol One was not responsible for our being low of funds. Well guess what? My family and I were not responsible for all of the banks running out of money either, yet when they came with their hands out looking for money we were ALL FORCED to help them. At LEAST the other branch in the other town was trying. The sorry terds here in Dallas care about NO-ONE least of all their costumers.